26 days old

Info Desk / Screening Rep - Omaha Part-time, 8am - 12:30 pm or 12:30 - 5pm

Madonna Rehabilitation Hospital
Omaha, NE 68102
  • Job Code
    05139029476
JOB DESCRIPTION
Job Title: Customer Service Representative
Immediate Supervisor: Human Resources Manager
Status: Part-time / On-call 8am - 12:30 pm and 12:30 - 5pm shifts (w/flexibility and option to pick up hours)

Location: Lincoln Hospital or Omaha Hospital
Hours: Part-time / On-call 8am - 12:30 pm and 12:30 - 5pm shifts (w/flexibility and option to pick up hours)

* Greet people at hospital main entrances and verbally shares information
* Provides guidance to patients, visitors and Madonna staff and all others in a pleasant and friendly smile and approachable and informed manner
* Performs various tasks such as taking messages or giving directions/instructions, to internal and external parties
* Provides assistance to volunteers
* Answers telephone and writes or emails messages in order to efficiently relay calls or messages to others
* Operates or gives direction regarding screening tools including thermometers (ultraviolet as well as manual) or other screening tools as assigned
* Operates computer to compile and coordinate reports or correspondence and communicate effectively
* Operates telephone, copy and fax equipment if assigned, as well as tools to take telephone and in-person messages on paper ensuring proper delivery
* Assists with station set-up when needed for special projects or screening as needed
* Assists with packages, flowers and other items delivered are picked up or delivered to appropriate parties
* Must be able to adjust to shifting priorities and handle customer service with sensitivity as well as collaboration with other in the facility when needed.
* Requires sufficient sight to see and read reports, printed materials and computer screen and individuals entering the facility
* Requires sufficient hearing and speaking to communicate effectively by telephone or in person verbally
* Must demonstrate a friendly smile and approachable demeanor at all times
* Must be able to be within close proximity of Angel Dogs entering and within the facility as well as close proximity to flower fragrance during peak events
during the year
* Must be able to respond to emergency situations and direct others in the area in order to comply with emergency preparedness or unforeseen circumstance in a
calm and helpful manner
* Frequent and/or continual sitting throughout work shift with some variation dependent upon customer needs
* Frequent standing throughout the work shift to assist others when screening during peak periods of the shift

QUALIFICATIONS (Education/training and/or Experience)

High School diploma or equivalency required. Experience in customer service or medical environment requiring frequent public interaction preferred. Must have excellent customer service and problem solving skills. Excellent communication skills required including verbal, telephone, and written. Must be able to work independently, as well as in collaboration with others. Must have the ability to operate standard office equipment and computer. Must be able to work with the public without adverse reaction in a variety of situations. Must interact in a positive and friendly informed manner at all times with staff and public, either in person or by telephone. Must be at least 18 years of age.

Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.

EQUAL OPPORTUNITY: Madonna is an Equal Opportunity Employer.

EXAMPLES OF HOPE & HEALING - FACEBOOK: https://www.facebook.com/Madonna.Rehabilitation.Hospitals/

VIRTUAL TOUR: https://www.madonna.org/our-locations/lincoln-campus-virtual-tour





Posted: 2020-10-05 Expires: 2020-11-03
Sponsored by:
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Sponsored by:
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Info Desk / Screening Rep - Omaha Part-time, 8am - 12:30 pm or 12:30 - 5pm

Madonna Rehabilitation Hospital
Omaha, NE 68102

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