29 days old

Information Technology Architect

Epiq Class Action & Claims Solutions
Raleigh, NC 27603
  • Job Code

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

Job Description:

The Information Technology Architect (ITA) is a facilitator of Epiq Global Business Transformation Solutions technology systems activities, implementations, support, and content. The ITA is responsible for understanding the computer technology landscape available, collaborate to identify and provide software, hardware, and processes. The ITA engages others including Epiq Corp IT and vendor partners to oversee existing as well as new opportunities where technology improves operations activities and service for clients.

A successful Information Technology Architect is someone with strong technology, communication, organization, and interpersonal skills; and has a demonstrated expertise in designing business process workflows using technology. Preferred qualities include:

  • A strong background in technology requirements investigation, gathering, design and implementation
  • Experience and success being client-facing
  • Experience and success with office service technology and processes
  • Strong technical acumen

Job Duties:

  • Take ownership of specific technology opportunities and implementations as a Subject Matter Expert
    • With input from Sales, Operations and Strategy groups, develop a concise vision for the best technology to the prospective or existing client environment and processes
    • Engage the right team to investigate or integrate technology
      • Vendors, internal Epiq Corp IT, Sales, Procurement, subject matter experts, analysts, legal, etc.
    • Manage or participate in the technology investigation, design, implementations, communications, support, and timeline
    • For opportunities that are won with technology, ensure successful implementation and integration for GBTS Operations teams
  • Gain, maintain, and establish a detailed understanding of all available Epiq GBTS technology offerings and processes
  • Build, configure, upgrade, troubleshoot, and support technical product offerings within Epiq datacenter, cloud, and vendor partner environments
  • Demonstrate technology components to clients, Operations and SMEs as needed, and support technology implementations by interacting with client IT resources and other Epiq technology SMEs

Required Qualifications

  • College degree or equivalent work experience is required
  • Experience within professional services sectors such as legal, banking, insurance preferred
  • Minimum of 5 years of directly relevant experience
  • Experience with ServiceNow and other ITSM job submission system configuration, implementation, and support
  • Ability to troubleshoot and problem solve
  • Experience with workflow design, databases and data integration, networking, infrastructure, data storage, active directory, Cloud, SaaS, InfoSec, data content handline, document and records management systems
  • Experience with and strong feature understanding of multi-function devices in a copy/print center environment
  • Support, configure, and collaborate with vendor cost recovery partners and products
  • Electronic data capture technical design, configuration, customization
  • Experience with digital and paper source scanning/imaging applications

Required Cognitive and Psychosocial Characteristics:

  • Ability to multi-task in a fast-paced, deadline-driven team environment
  • Excellent verbal and written communication skills
  • Effective analytical and problem-solving skills
  • Strong presentation skills and customer service orientation
  • Work remotely
  • Travel as necessary and directed
  • While Epiq does not have a mandatory COVID-19 vaccination policy as a condition of employment, certain Epiq clients and specifically the client location for this job you are applying for requires all Epiq employees providing onsite services to be vaccinated.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Posted: 2021-07-06 Expires: 2021-08-04
Sponsored by:
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Sponsored by:
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Information Technology Architect

Epiq Class Action & Claims Solutions
Raleigh, NC 27603

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