12 days old

Infrastructure UNIX (Solaris/AIX/Linux) Operations Manager

Northern Trust
Chicago, IL 60602
  • Job Code
Infrastructure UNIX (Solaris/AIX/Linux) Operations Manager

Technology is seeking a results-driven, self-directed individual to join Northern Trust as a Manager, Infrastructure UNIX Operationsteams. This individual will be responsible for working with the Engineering Managers and the Managed Service Provider (MSP) in providing L1.5/L2/L3 escalation support, improving upon the current processes to precipitate better, faster, cheaper support of UNIX services. The role will include ensuring that the MSP meets all established SLAs/KPIs, participating on critical SWAT calls to speed resolution and learn the business, creating reports in Service Now, performing trend analysis toward alert improvements and/or issue resolution, and root cause analysis deep dives. We are seeking a candidate who has leadership potential, is passionate about his / her role and has the technical expertise to lend to excellence in the UNIX space.

This position is as a liaison between engineering team and Managed Service Provider overseeing the Operations of the Enterprise UNIX area. Tasks include:

Providing excellent, customer centric service
Approving quality infrastructure changes: changes that are formed correctly, completed without change violations and errors and causing no production outages
Ensuring incident, problem, vulnerability, request, change ticket SLAs are met using Service Now
Driving SWAT issues without needing the engineering team assistance in timely manner - e.g., taking charge, drive decisions, and demonstrating take charge / excellent comm skills
Following up on all tickets breaching SLA to work consistently on vendor accuracy, speed, and customer service experience
Meeting with the vendor weekly to drive performance - which entails tracking ticket statistics and trends
Working with management from other teams to ensure that multi-tower research rapidly moves forward
Completing audit requests for data for Enterprise UNIX Services
Ensuring timely patches and fixes are applied
Motivating the team toward automation creations and process improvements
Working well with a global team, leadership/management, other technical and business teams

Risk management - ensuring proper coverage / resources throughout shifts with appropriate numbers and levels of resources
Leadership of SWAT calls, direction of research, response to questions / reporting during / after the event
Ensuring that documentation for major SINCs is created, reviewed, acceptable for executive audiences
Driving the MSP toward root cause analysis with other towers
Attesting to updates in the CMDB
Queue / SLA management (overseeing the MSP in this role)
Trend analysis to highlight opportunities for improvement
Driving the MSP toward ensuring hot line coverage, on call rotational updates in Service Now
Driving the MSP toward training and support documentation maintenance
Onboarding of new MSP members
Audit response management
Metrics / Reporting
ITSM approvals and compliance updates
Attendance at change management discussion meetings
Serving on the Change Approval Board (CAB)
Quarterly access review oversight
Regular meetings with vendor, NT vendor office, and Engineering teams to maintain / build relationships


8+ years prior technical work experience in a UNIX support operations environment
Experience in building and / or supporting the following technologies: Red Hat Enterprise Linux /Oracle Solaris/IBM AIX, running on HP/HPe servers, other dedicated vendor hardware and VMware virtual containers.
Experience in building and / or supporting one or more of the following technologies: Ansible, cfengine, and/or other automation tools
Experience in writing and debugging shell scripts, for internal team processes. Knowledge of other scripting languages, such as Perl or Python, is a plus.
Experience with using backup & restore software, such as TSM or Cohesity.
Experience with configuring and debugging hosts to use SAN/NAS storage devices, such as Netapp/HDS.
Experience with DNS and DHCP, including server configuration and debugging issues.
Experience with job scheduling via cron. Knowledge of centralized job schedulers, such as Control-M, is a plus.
Experience with system monitoring applications, such as Nagios, Pandora, OpenNMS, or other vended products.
Excellent analytical, organizational, time management, verbal, and written skills and be detail-oriented
Experience in leading / driving SWAT calls to speed resolution
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
Able to multi-task in a fast-paced organization
Able to interact effectively and cooperatively with partners and consultants at all levels, as well as can engage, inspire, influence people
ITSM process experience: Service-Now or similar ticket system
Bachelor's Degree in applicable field with related course work in a technology, engineering, banking, government, or similar environment with regulations
Previous management / leadership experience, with a demonstrated ability to effectively collaborate and influence others while ensuring all targets are met, on schedule and within parameters
Proficient written and oral communication skills

Committed to high quality standards and making continuous improvements
Able to think conceptually - need to understand the appropriate level of detail to create in models to solve problems
Able to build consensus, use active listening skills, and work harmoniously with others in getting a job done while promoting a culture of teamwork, excellence, and integrity
Able to work in a face-paced environment, and adapt to change

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

Gender Equality Index Member, Bloomberg
Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine
We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.

Additional Information

Posted: 2022-06-17 Expires: 2022-07-16
Sponsored by:
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Sponsored by:
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Infrastructure UNIX (Solaris/AIX/Linux) Operations Manager

Northern Trust
Chicago, IL 60602

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