Primary Role

The Install Helper will work closely with the Lead Installer to complete a variety of tasks associated with quality install of residential HVAC equipment. The Install Helper will receive routed work from dispatch, report to assigned job site on time and perform work to the companys quality expectations. All installers will promote warranty products to customers. This role requires the use of a valid drivers license to drive a company vehicle and must be refrigerant certified. This individual will always be responsible to work and drive safely.

Key Accountabilities

The Install Helper will assist the Lead Installer in completing jobs on time and within budget, helping to achieve the companys financial goals. General support for the HVAC business including sheet metal fabrication, vehicle maintenance, partsdeliveries and disposals and other duties assigned by supervisor.

Functional Expertise:

• Continuously provide the customer with the highest levels of customer service


• Able to assist lead installer with installation of furnaces, condensers, humidifiers, and accessories.


• Understands all electrical wiring of furnaces, condensers, and thermostats. This includes high and low voltage wiring.


• Thoroughly understands and complies with the inventory policies and procedures of.


• Must be able to assist with install of sheet metal duct systems, connect gas lines, cut and thread pipe, install copper refrigerant line to air conditioning units, including soldering and brazing.

Business Acumen:

• Use good time management to make effective use of travel.


• Must be able to cycle count inventory upon procurements request.


• Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.


• Demonstrates a high level of technical competence.


• Ability to utilize a variety of analytical techniques to solve problems

Continued

Engagement:

• Complies to all corporate and department policies and procedures


• Develops strong credibility with co-workers and department leadership


• Uses good people skills and judgement with customers to provide them with the highest level of customer service.


• Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

Driving Results:

• Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department


• Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

Experience/Education

Required:

• 1 year minimum experience.


• High School, GED, Vocational training in HVAC, HVAC certification. Must continue education of HVAC through classes the company requests attendance.


• EPA Certification Type 1 and 2 or Universal.

Work Environment

Job may include, but not limited to:

• Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.


• Safety awareness, overhead hazards, equipment operations, wearing PPE as required.


• Must be able to reach, bend extend and lift 50-60 lbs.


• Must not be afraid of heights.

Competencies