20 days old


Evergreen Goodwill of Northwest Washington
Seattle, WA 98104
  • Job Code
About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact PeopleRelataions@evergreengoodwill.org for any assistance or accommodation requests.

Job Title: Insurance and Claims Manager

About the Position

The Insurance and Claims Manager is responsible for insurance procurement claims management. Acts as an advocate for Goodwill when working with insurance underwriters, brokers and department managers to identify risks and insurance needs. This role is responsible for conducting, reporting and investigation analysis, resolution/outcome management; and the delivery of claims information.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

  • Ensure safety compliance in accordance with Washington State laws and Labor & Industries Department rules and regulations; identify problems that may cause claims non-compliance.
  • Research and analyze potential business loss exposures and risks and recommend opportunities to manage and/or transfer those risks.
  • Manage business relationship with Third Party Administrator (TPA) and communicate frequently on all new and open claims.
  • Remain aware of the current status of case reserve levels and time loss claims, and monitor outstanding claims until closure.
  • Prepare for and participate in L&I Self Insured Section audits.
  • Maintain and oversee the property and casualty insurance program for all buildings and contents, liability exposures, and bonds.
  • Ensure that all locations and any new business opportunities undertaken by SGI are appropriately included in insurance coverage.
  • Maintain a strong business relationship with the insurance broker representing Seattle Goodwill, facilitate communications as required.
  • Manage insurance renewal activities, including preparation of underwriting submissions, negotiation, procurement and review for compliance of terms and conditions.
  • Review insurance policies and ensure that all required coverages are maintained in force.
  • Request and ensure that certificates of insurance are provided as required for the normal conduct of business, special events, and as required in contracts, agreements and leases. Maintain all certificates of insurance issued to Seattle Goodwill.
  • Provide timely and accurate insurance information to insurance brokers; review marketing results and benchmarking make recommendation to leadership for the most appropriate limits, favorable coverage and renewal terms.
  • Review insurance binders and policies for accuracy and electronically store corporate insurance policies and insurance claims.
  • Process all invoices in an expeditious manner and ensure prompt payment.
  • Responsible for maintaining Risk Management policies and procedures including organization-wide requirements for qualifying contractors, service companies and vendors, and ensure that they are followed.
  • Obtain certificates of insurance prior to third parties commencing work in Evergreen Goodwill facilities.
  • Maintain all accident and claims handling procedures and associated documentation and provide ongoing claims handling training to supervisors and managers.
  • Notify relevant parties (insurance broker and underwriters) of potential insurance claims in a timely manner. Track and monitor claims and communicate as necessary between relevant parties to conclusion.
  • Manage Goodwill motor vehicle driver eligibility program and maintain documentation.
  • Maintain strict confidentiality regarding all loss prevention matters.
  • Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
  • Develop and deliver safety and insurance training.
  • All other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • Education: Bachelor's degree and/or equivalent experience.
  • Experience: Minimum 3- 5 years of experience in insurance and claim administration.
  • Strong worker's compensation and OSHA knowledge.
  • Must have an aptitude for contracts and insurance policies. Loss analysis and risk assessment experience.
  • Ability to work well independently and has a team member.
  • Ability to plan, organize, and implement multiple projects in a timely manner.

Certificates, Licenses, or Registrations:
  • Valid WA State driver's license and proof of insurance.

Computer/Technology Skills:
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
  • Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to sit or stand for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 15-20 pounds and to operate computer systems. Must have well-developed fine motor control and the ability to grasp, handle, finger and manipulate small and large items. Must be able to perform repetitive fine motor functions with fingers, wrists and arms, without pain or loss of function; travel across a wide variety of surfaces including, but not limited to, ramps, stairs, and uneven terrain. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

  • Problem solving
  • Strong verbal and written communication skills
  • Internal/external customer service skills
  • Analyzing and interpreting data
  • Prioritization
  • Attention to detail

Work Environment: Various working environments to include: office, retail, production and warehouse. Moderate noise level, dust. Must have reliable transportation as this position requires regular travel to store locations and offsite meetings. Must be able to work non-standard hours if required.

General Description of All Benefits

Evergreen Goodwill provides the following benefits to employees:

  • 20% employee shopping discount at all retail and outlet locations
  • Healthcare benefits, including medical, dental and vision for full-time employees who work 30 hours or more per week
  • Vacation pay - based on job role and tenure
  • Sick time pay - based on accruals and Seattle Paid Sick/Safe Time
  • 9 paid holidays per year (includes floating holidays)
  • Voluntary insurance plans for full-time employees who work 30 hours or more per week
  • Flexible Spending Account (FSA) full-time employees who work 30 hours or more per week
  • Basic AD&D and Basic Life Insurance for full-time employees who work 30 hours or more per week
  • Long Term Disability insurance for exempt (salaried full-time employees)
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program (EAP) - free and confidential
  • Tuition reimbursement program
  • Employee loan program - for critical needs such as rent, e lectric bill, etc.
  • Educational loan program
  • Some job roles are eligible for bonuses
  • Jury duty and bereavement pay

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Safety & Risk
Job Function: Salaried
Pay Type: Salary
Min Hiring Rate: $55,000.00
Max Hiring Rate: $75,000.00

Posted: 2023-01-10 Expires: 2023-02-08
Sponsored by:
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Evergreen Goodwill of Northwest Washington
Seattle, WA 98104

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