28 days old

Inter Sales Order Process

3D Systems
Hemel Hempstead, England HP1 1
  • Job Code

Reporting to the Manager, Customer Services -EMEA. This role is to be pro-active in all areas that fall under the Customer Service/Order Management umbrella, also support all team members in other aspects of the role.


  • Working closely with the Software Order Management Team Lead to acquire the skills and knowledge required, as well as being an important member of an expanding team
  • Building strong relationships with customers through the processing of their orders
  • Managing transactions, shipments and timely deliveries and responding in a timely fashion to all requests
  • Maintaining excellent procedures and documenting in detail
  • Communicating with 3D Systems people to ensure smooth processing and completion of orders, including software maintenance renewals.
  • Support on the processing of all sales orders relevant to the Customer Service Department to include spare parts orders, consumable materials, service proposals and credits associated with faulty goods.
  • Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
  • Ensuring all orders are processed and completed in a timely fashion and followed through in line with SOX procedures
Skills & experience required:

Administration and Sales Order process experience essential


The ability to manage and schedule customer support activities

Strong customer support administration background with experience of a recognised service management system

Fluent in written and spoken English

German/ French/ Italian not a must but benefiicial

Customer focused and enthusiastic at all times

Experience of working in a multi-national environment

Customer dispute management

Good leadership skills

Ability to multi-task and prioritise

Strong process orientation

Experience of working with a fully integrated ERP system

Self-motivated with the ability to work at all levels within the organisation

Excellent communication skills

Ability to work under pressure


Advanced Excel skills

Oracle Experience

Metrics experience

Knowledge of Export: procedures, documentation, understanding Incoterms

Technical background

Posted: 2021-04-16 Expires: 2021-05-15
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Inter Sales Order Process

3D Systems
Hemel Hempstead, England HP1 1

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