28 days old

Inter Sales Order Process

3D Systems
Hemel Hempstead, England HP1 1
  • Job Code
    2100007S
JOB SUMMARY:

Reporting to the Manager, Customer Services -EMEA. This role is to be pro-active in all areas that fall under the Customer Service/Order Management umbrella, also support all team members in other aspects of the role.

KEY RESPONSIBILITIES:

  • Working closely with the Software Order Management Team Lead to acquire the skills and knowledge required, as well as being an important member of an expanding team
  • Building strong relationships with customers through the processing of their orders
  • Managing transactions, shipments and timely deliveries and responding in a timely fashion to all requests
  • Maintaining excellent procedures and documenting in detail
  • Communicating with 3D Systems people to ensure smooth processing and completion of orders, including software maintenance renewals.
  • Support on the processing of all sales orders relevant to the Customer Service Department to include spare parts orders, consumable materials, service proposals and credits associated with faulty goods.
  • Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
  • Ensuring all orders are processed and completed in a timely fashion and followed through in line with SOX procedures
Skills & experience required:

Administration and Sales Order process experience essential

Essential

The ability to manage and schedule customer support activities

Strong customer support administration background with experience of a recognised service management system

Fluent in written and spoken English

German/ French/ Italian not a must but benefiicial

Customer focused and enthusiastic at all times

Experience of working in a multi-national environment

Customer dispute management

Good leadership skills

Ability to multi-task and prioritise

Strong process orientation

Experience of working with a fully integrated ERP system

Self-motivated with the ability to work at all levels within the organisation

Excellent communication skills

Ability to work under pressure

Desirable

Advanced Excel skills

Oracle Experience

Metrics experience

Knowledge of Export: procedures, documentation, understanding Incoterms

Technical background





Posted: 2021-04-16 Expires: 2021-05-15
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Inter Sales Order Process

3D Systems
Hemel Hempstead, England HP1 1

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