20 days old

Investigation Lead

Palo Alto, CA 94301
  • Job Code

Required to hire resources with one of our premium clients. An ideal candidate would
need to be from the payments / fraud investigation process. In depth understanding of
the online financial frauds being committed and able to investigate / prevent the same.
Should have a critical bent of mind to think out of the box and uncommon scenarios.
Develop the process & work with the peer group to build a super effective team who
can perform at highest levels and ensure meeting the expectation.
Roles and Responsibilities
1. Conduct investigations to catch fraudsters, learn fraud patterns, and identify product
2. Investigate, identify and prevent fraud by reviewing account / transactions to enforce
3. Conduct independent research based on direction provided by management / client
and the project team to discover modus operandi and abuse vectors
4. Provide key insights reports on abuse trends based on
a. Independent assessment of review trends
b. Specific research methodology prescribed as a part of project plan
5. Develop a centralized repository / knowledge base of recommended actions and
review in regular cadence with the project team
6. Help to develop standardized processes (SOPs) and tools to scale investigations
across abuse types.
7. Connect with internal and external customer via different channels (Email, chat, phone,
video conference)
8. Maintain high level performance in a fast paced environment being open to new
General Qualifications
1. Minimum qualification of graduation from a government recognized university.
2. Minimum tenure of 36+ months in Fraud / Payments investigation or similar work
3. Excellent written and verbal communication skills
4. Critical thinking ability to conduct independent investigative work
5. Ability to maintain composure in challenging & stressful situations
6. Proven ability to work with sensitive information and to follow procedure when
operating in a sensitive space.
7. Proficiency to prepare documentation related to the process / product
8. Independently perform day to day tasks and own up ad-hoc / critical activities
Financial Investigations Background
Overview of Profile:
Past experience in investigating online financial frauds and awareness of the latest
Industry trends / Fraud patterns
Proven track record of stakeholder management (Internal and external)
Any certification in relevant field will be a value add

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service PL1 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Online/Digital Marketing NA Required

* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Posted: 2021-01-05 Expires: 2021-02-03
Sponsored by:
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Sponsored by:
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Investigation Lead

Palo Alto, CA 94301

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