6 days old

IT Infrastructure Tech 3 A0232

LSC Communications
Maple Grove, MN 55369
  • Job Code
    204452

Provides day-to-day problem resolution to end-users regarding their PC hardware and software applications, along with problem resolution for all other IT assets onsite (e.g. LAN, servers, etc.) Also provides support for the design, procurement, installation and configuration of all site IT infrastructure to support effective and efficient technology use at the site (e.g. electrical power, HVAC, LAN, servers, disaster recovery, etc.) Perform asset management functions for all IT assets within the site(s).

  • Leads and/or participates in the design, planning, installation, testing, implementation and support of new hardware and software as well as evaluation and recommendation of current and potential vendors.
  • Provides leadership and/or liaison for design efforts within specific business domains, to include best practices, business alignment and requirements for supporting infrastructure
  • Responds to Service Desk referrals of end-user requests for help solving PC hardware, software, peripheral or production equipment related problems or issues.
  • Prioritizes problems based on severity, urgency and impact to the business; tracks all outstanding incidents until successful resolution. May hand off extremely complex technical problems to higher-level support or other IT department staff if required.
  • Troubleshoots any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment.
  • Works with enterprise support groups and outside vendors to resolve problems or issues.
  • Coordinates through the change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure.
  • Maintains the asset management system (additions/changes/deletions) for accurate tracking of all IT assets within the site(s).
  • Identifies and recommends budgetary items based on infrastructure additions/improvements/removals.
  • Supports and conducts routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies.
  • Performs other related duties and participates in special projects as assigned.
Qualification
  • Bachelor degree in discipline related to functional work or role with 5-7 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
  • Able to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions.
  • Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
  • Able to apply excellent business acumen and collaborative skills when resolving problems.
  • Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
  • Able to apply expertise in all the tools or applications used to complete work assignments. Able to mentor junior level team members in the use of tools and/or systems in the position.
  • Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Able to explain programs policies and procedures in language that is understood by others.
  • Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer.
  • Able to write with the clarity and precision necessary for the work being performed.

With a rich history of industry experience, innovative solutions and service reliability, LSC Communications is a global leader in print and digital media solutions. Its traditional and digital print-related services and office products serve the needs of publishers, merchandisers and retailers around the world. With advanced technology and a consultative approach, LSC's supply chain solutions meet the needs of each business by getting their content into the right hands as efficiently as possible.

Learn more about how we bring great stories to life by visiting www.lsccom.com

LSC Communications is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.





Posted: 2021-11-21 Expires: 2021-12-20
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

IT Infrastructure Tech 3 A0232

LSC Communications
Maple Grove, MN 55369

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast