19 days old

IT Operations Process Specialist

Hewlett Packard Enterprise
Houston, TX 77002
  • Job Code

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational services. Join us and revolutionize how we help customers simplify their operations and move the world forward.

IT Operations Process Analyst

Job Description:

Researches, designs, develops operates and maintains support services for existing and new IT applications and/or information systems solutions through integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.


  • Participates as a member of and leads cross-functional infrastructure support or infrastructure technical team(s).
  • Performs sophisticated analysis of cross- functional and complex Business requirements.
  • Designs complex cross-functional service solutions and support processes.
  • Designs, prepares and executes support services strategy and operational strategy.
  • Represents team(s) to senior management and client/customers.
  • A preponderance of time is spent in strategic and creative problem solving.
  • Develops innovative multi-team solutions to complex problems.
  • Independently implements end-user or enterprise infrastructure services of significant complexity.
  • Applies deep broad technical knowledge of technology and industry trends to lead operations, and administration of high risk critical infrastructure or software platforms and user groups of high complexity.
  • Demonstrates broad technical leadership, impacting significant technical direction; exerts influence outside of immediate team and drives change.
  • Integrates technical expertise and business understanding to create superior solutions for the company and customers.
  • Independently resolves highly complex technical issues within multiple technical areas.
  • Partners with members of multiple teams as appropriate; leads technical team while resolving key issues.
  • Mentors and assists other less experienced team members.
  • Identifies potential escalations and proactively alerts management; leads and escalates through L3; engages in resolution at L2.
  • Proactively searches for issues and provides solutions to prevent problems from occurring in areas beyond those of immediate responsibility.
  • Independently reviews and manages highly complex and high risk changes to critical business systems.

Education and Experience Required:

  • Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 5 to 7 years of related experience or a Master's degree and a minimum of 5 years of experience.

Knowledge and Skills:

  • Must have experience with Service Now, ITSM, Knowledge Management, and ITOM modules
  • Advanced verbal and written communication skills and leadership skills.
  • Needs experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server/web related applications).
  • Needs experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance).
  • Strong experience in development and implementation of IT services and/or support processes.
  • Prefers experience with implementation, problem analysis and solutioning of infrastructure and business application environments.
  • Deep knowledge and experience with Information Technology Infrastructure Library (ITIL).
  • Exhibits a high level of initiative and integrity. Strong problem solving, priority setting, and collaboration skills.
  • Good organizational and analytical skills.
  • Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence.
  • Demonstrated ability to work with geographically dispersed teams. Demonstrated influencing skills, high level of technical and team leadership skills.
  • Ability to translate business needs into technical requirements and solutions.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the worlds most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:



HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.



Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Posted: 2021-07-07 Expires: 2021-08-05
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IT Operations Process Specialist

Hewlett Packard Enterprise
Houston, TX 77002

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