7 days old

IT Sr Technician (427854)

Zimmer US
Warsaw, IN 46580
  • Job Code
    AMER22098-367030

Job Summary



At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
Zimmer Biomet is embarking on the next exciting chapter in its journey as a hi-tech Medtech company.



Our teams develop advanced technologies such as our ROSA robotics, our smartphone app mymobility, our OrthoIntel Orthopedic Intelligence Platform, and more to improve patient outcomes; our patients experience next level care through our pioneering innovative technology solutions. This is part of the reason why Zimmer Biomet was selected as the 2019 Medtech Company of the Year; and, both 2018, 2019 & 2020 100 Best Places to Work in IT.



The IT Senior Technician in this role works across IT team boundaries to provide exemplary end-user technical computing support for senior leaders and executives.



Must meet or exceed customer requirements with respect to time, cost efficiency and business value.



Principal Duties and Responsibilities



  • The IT Senior Technician works across team boundaries and organizational levels to provide customer-first technical support for end-user assets, networks, security systems, communication systems, etc.

  • Acts as a mentor and team lead in guiding the technical work of junior team members. May include guiding contractor resources.

  • Proactively enforces worldwide and local security policies to ensure IT information assets are protected.

  • Understands, executes and helps define IT process and standards for end-user support, including change/incident management, software installation, configuring, etc.

  • Document ITs issues and their resolution for increased team efficiency to meet customer needs.

  • Identifies, quantifies, and prioritizes solutions to address business and technical issues.

  • Help define, document and execute IT processes, procedures and standards.

  • May help the EUC management team with reporting, metrics and team accountability.

  • May participate on committees representing inter/intra IT organizations.

Expected Areas of Competence



Must have subject matter expertise in use of technical computing assets, networks, information security and communication systems
Has demonstrated the ability to work successfully within a team and build effective internal and external working relationships
Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
Demonstrated results orientation with the ability to deliver results on time and on budget
Strong interpersonal and communication skills (written/verbal/presentation) and the proven ability to influence and communicate effectively across team/ geographical/ functional boundaries
Analytical and critical thinking skills
Must be able to multitask and prioritize work effectively
Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a can do approach
Valid Driver's License



Education/Experience Requirements



5+ years of experience in computer maintenance and support or equivalent combination of education and experience required
High School diploma required; bachelors degree in Information Technology or related field preferred
Technical IT certifications preferred
At least two years of experience working in the Zimmer Biomet IT environment preferred



Travel Requirements



Up to 10% - primarily travel in between buildings in Warsaw as needed.



Additional Information



May be required to lift/move technical equipment, and maneuver between tight office spaces.



EOE/M/F/Vet/Disability







Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
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Sponsored by:
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IT Sr Technician (427854)

Zimmer US
Warsaw, IN 46580

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