At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Researches, troubleshoots, monitors and maintains systems that affect critical system components for the business and/or stakeholders. May perform duties in one or more of the following disciplines: Print/Document Telecommunications Production Control Data Center/Operations Service Desk Client Services.

This opportunity is for an IT Technician/Sr IT Technician and will focus on all cabling related activities, Telecom Room builds, Cellular, Paging & cable TV support, throughout all owned and leased buildings in the ERIE footprint.

Preferred Experience & Skills:

• Past experience installing and connecting data cables, either in a Telecom Room, Data Center or workstation environment
• Basic knowledge of network switch, server, router and UPS stacking
• Basic knowledge of horizontal cabling practices
• Travel required as needed throughout the ERIE footprint
• Research and determine most effective method to resolve technical issues
• Ability assist & help manage the contractor team in maintaining the SLA's of TASK or project work
• Troubleshoot and resolve problems for familiar or unfamiliar technologies, using established, new or unwritten policies and processes
• Effectively communicate with vendors, team members or other stakeholders (Ex: Corporate Services) as a project lead on the team

Duties and Responsibilities

Researches and determines most effective method to resolve technical issues.

Troubleshoots and resolves problems for familiar or unfamiliar technologies, using established, new or unwritten policies and processes.

Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

May lead small teams.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

Job-Specific Knowledge

Values Diversity

Self-Development

Nimble Learning

Collaborates

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Qualifications

Minimum Educational Requirements and Experience Equivalencies: High school diploma, or GED, plus two years' related technical experience

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Rarely

Driving; Occasional (
Pushing/Pulling; Rarely

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely

Nearest Major Market: Erie