16 days old

Key Holder

Lands End Inc
Madison, WI 53703
  • Job Code

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

Customer Service:

  • Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

  • Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.

  • Maintains knowledge of Lands End website navigation and leverages this option for customer solutions when the product is not available in the store.

  • Maintains knowledge of Lands End products and services, along with current fashion trends to enhance level of customer service and generate sales.

  • Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.

Business Acumen:

  • Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.

  • Coaches associates to stock replenishment and adhering to visual brand standards

  • Assume store leadership position within the store and overall store accountability in the absence of the store manager.

  • Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.

  • Assists in the opening and closing of the store.

  • Must adhere to all asset protection policies and procedures as outlined in RAP SOPs.

  • Must follow all safe work practices, escalate unsafe conditions and report incidents.

Ability to adhere to Lands End Attendance program. For hourly full-time positions: Must be able to work up to a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

  1. Standing: Consistently for sustained periods of time.

  2. Walking: Consistently moving about on foot to accomplish tasks throughout the store and stock room.

  3. Climbing: Occasionally ascending/descending on a ladder to reach apparel on stock room shelves or set up visual displays on selling floor.

  4. Fine motor skills: Frequently operates a computer and other machinery such as a point of sale register, in-store kiosk and computer printer. Frequently hanging apparel on hangers and folding merchandise on the selling floor and backroom.

  5. Lifting: Occasionally lift up to 20 pounds unassisted.

  6. Stooping: Occasionally bending the body downward and forward to reach items below the cash wrap, lower fixtures and the lower stock room shelves.

  7. Reaching: Occasionally extend reach or hands overhead to hang apparel items or clean fixtures.

  8. Twisting/Bending: Frequently position self to work on register, pick up items off the floor and fold clothing at the cash wrap.

  9. Work Environment: Work under florescent lighting while in store.


Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Key Holder

Lands End Inc
Madison, WI 53703

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