28 days old

Keystone, Student Support, Contractor

K12 Services
Herndon, VA 20170
  • Job Code
    KEYST14447-00002






WHO ARE WE?


K12



Get to know (The Keystone School) !




K12 believes in education for everyone. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.



The Student Services Representative Contractor answers and resolves inbound/outbound sales and service telephone calls in accordance with Call Center performance standards and metrics, and also provides customer support via other methods



Essential Functions: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.



  • Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.

  • Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.

  • Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.

  • Passes more complex customer inquiries to higher level Call Center Representatives.

  • Meet sales goals and acceptable refund percentages.

  • Adhere to the attendance policy guidelines.

Supervisory Responsibilities:This position has no formal supervisory responsibilities.



Minimum Required Qualifications:



  • High School Diploma or General Educational Development (GED) certificate

Certificates and Licenses: None required.



Other Required Qualifications:



  • Excellent communication and interpersonal skills

  • Ability to assimilate business policies and processes into practice

  • Strong customer service focus

  • Team player with positive, outgoing, flexible attitude

  • Ability to multi-task, while keeping to a high degree of accuracy and attention to detail

  • Strong ability and initiative to solve problems

  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.

  • Reliable high speed internet access

  • Ability to pass required background check

Desired Qualifications:



  • Service industry experience

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • This is remote position



The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.



K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



See job description





Posted: 2020-09-03 Expires: 2020-10-02
Sponsored by:
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Sponsored by:
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Keystone, Student Support, Contractor

K12 Services
Herndon, VA 20170

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