23 days old

Lead Application Support Analyst

T. Rowe Price
Owings Mills, MD 21117
  • Job Code

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.

We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.

If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.


As a Lead Application Support Analyst within the Corporate Technology support team, you will have an opportunity to work in a fast-paced, dynamic and constantly evolving environment. As part of the day-to-day work, you will solve production issues, closely monitor the production Finance, Human Resources, and Legal/Compliance systems, collaborate with development partners on systems stability and improvement, and mentor and coach junior associates on the team. Additionally, you are encouraged to embrace innovation while challenging current processes and procedures. The main objective of this team is to ensure that our 24/7, globally available systems are operational, and our partners and customers are kept up to date on current system related incidents and problems.

  • Leads disciplinary or multi-functional program of notable risk; uses sophisticated analytical capabilities to identify creative solutions

  • Accountable for work of self and others; sets standards around which others will operate

  • Works independently

  • Acts as advisor to management and key external partners on broad-ranging projects, tasks and incidents

Role summary and job responsibilities

  • Provide leadership and guidance while supporting AWS cloud-based infrastructure and platform services, and vendor hosted applications.

  • Coordinates across support teams to quickly resolve disruptions to technology services, performs root cause analysis, and takes preventative measures

  • Approves production readiness of technology solutions and application deployments

  • Reviews performance trends across the broader technology portfolio and initiates actions to address areas at risk for potential impacts

  • Actively identifies and addresses vulnerabilities

  • Capable of dissecting a problem into manageable parts

  • Provides feedback and mentoring to junior level associates

  • Holds associates and teams accountable for adhering to practices and policies

  • May lead initiatives of varying degrees of complexity

Business knowledge

  • Possesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impact

  • Possesses solid understanding of the Finance, Human Resources, and Legal Compliance business units.


  • Typically has 5+ years of relevant experience

  • Solid understanding of cloud security concepts, certificate management, secrets management, encryption key management, identity access management (IAM)

  • Solid understanding of modern deployment and code management with platforms likeGitLab/GitHub and CI/CD concepts

  • Solid understanding of Oracle Financials, preferably Oracle Cloud modules ERP, EPM, EDM, FCC, OIC, TRC, Task Manager, PCM, PBCS, ARC.

  • Strong understanding of SOX, SOC-1, SOC-2 audit controls. Experience with audit requests and walk-through meetings.

  • Experience supporting and using APIs

  • Experience with logging tools like Splunk, Prometheus, Grafana, etc.

  • Experience working with Ticketing systems like ServiceNow and/or JIRA

  • Experience supporting Serverless and containerized microservice architectures

  • Understanding of infrastructure as code: For example: Terraform & Cloud Formation

  • Maintaining a comprehensive understanding of the broader technology portfolio including cloud technologies and support tools, job scheduling, scripting, proficient with databases including Oracle, Amazon Aurora, and SQL Server

  • Identify and implement opportunities for automation to reduce manual and complex processes

  • Available for 24x7 on call rotation (every 7 weeks), 5-10 hours per rotation

  • Stays abreast of industry trends and technologies

  • Evaluates capacity utilization and initiates projects to address areas of excess and shortages

  • Reviews planned changes for alignment to target state and for consistency to policies before being implementation

  • Works across teams to review technology portfolio and make recommendations for procedures and practices

T. Rowe Price is committed to providing our associates with a comprehensive total rewards benefit program, including wellness, retirement and quality-of-life benefits. Please view What We Offer to see what's available to you.

As part of T. Rowe Prices Health and Safety protocols, effective October 19, 2021, any US-based new hires, including interns will be required to be fully vaccinated against COVID-19 or have a valid medical or religious exemption from receiving a COVID-19 vaccine.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Posted: 2021-12-26 Expires: 2022-01-24
Sponsored by:
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Sponsored by:
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Lead Application Support Analyst

T. Rowe Price
Owings Mills, MD 21117

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