20 days old

Learning Administrator

Elanco
Warszawa, Woj. Mazowieckie 00-941
  • Job Code
    R0005146

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Purpose: This role is accountable for day-to-day transactions in the SuccessFactors (SF) Learning Management System (LMS) and for providing resolution of Learning queries to managers, Elanco site Learning Administrators and employees to ensure a consistent and high level of customer service and operational excellence.

Key Responsibilities:

  • Run various transactions in the SF LMS based on the incoming requests
  • Deal with all customer enquiries in a professional, courteous and timely manner including various communication channels, daily operating in internal ticketing HR System
  • Follow the SOPs for the LMS transactions and constantly improve the timeliness and accuracy
  • At all times conveying a professional and efficient attitude following best customer services standards.
  • Escalate issues when required and work with appropriate parties to resolve
  • Ability to work in a fast paced environment
  • Help educate the business on how they can navigate to access Learning knowledge and content
  • Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required)
  • Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience or raining

Qualifications:

Education: Bachelors Degree

  • Fluent English (B2+/C1 level)
  • At least one of the following languages: German, French, Portuguese
  • Experience in Learning&Development, HR or Shared Service Operations in international environment, or/and
  • Experience in the use of Learning Management System SAP SuccessFactors
  • Familiarity with HR tools (ticketing systems, internal HR Systems, knowledge of WorkDay and ServiceNow is an asset)
  • Excellent attention to detail
  • Problem solving and decision making skills
  • Excellent time and workload management skills
  • Very good customer service and communication skills
  • Understanding of GxP environment would be an asset

Additional Preferences:

  • Advanced Microsoft Office (especially Excel)
  • Experience in working in a remotely managed team; demonstrated ability to handle the role independently
  • Work location: Warsaw

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status







Posted: 2021-07-07 Expires: 2021-08-05
Sponsored by:
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Learning Administrator

Elanco
Warszawa, Woj. Mazowieckie 00-941

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