15 days old

Loan Servicing Representative

Jacksonville, FL 32232
Loan Servicing Representative



Fort Worth, Texas;Jacksonville, Florida



**Job Description:**



Timely manages and resolves customer and business partner initiated requests relating to the Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsibilities include but are not limited to performing routine and complex account analysis and research of payments, correspondences, loan statements and monetary transactions generation. Financial acumen and balancing performed on numerous types of service requests and monetary reports. Responsibilitiesalso involve coordination of multiple departments and lines of business to ensure customer or business partner satisfaction, to include telephone contact/interaction. Performs in-depth research on inquiries related to understanding other bank products and working with various departments for transaction resolution. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions and as needed. Occasional heavy lifting and bending may be required.



Responsible for any of the following and specific assignments/ responsibilities: monitoring and clearing system rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients.



Required Skills:



2+ years of research experience

2+ years ofbalancing/reconciliationin the financial industry.

2+ years of call center phone experience.

Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.

PC knowledge, 10-key and typing proficiency.

Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.

Demonstrates ability to exceed quality and productivity standards.

Strong team player.



Desired Skills:



Adaptation to change, initiative to understand business unit objectives and end-to-end processes.

Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction



**Job Band:**



H7



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



**Weekly Schedule:**



Monday - Friday 8:00am - 5:00pm



**Referral Bonus Amount:**



0



**Job Description:**



Timely manages and resolves customer and business partner initiated requests relating to the Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsibilities include but are not limited to performing routine and complex account analysis and research of payments, correspondences, loan statements and monetary transactions generation. Financial acumen and balancing performed on numerous types of service requests and monetary reports. Responsibilitiesalso involve coordination of multiple departments and lines of business to ensure customer or business partner satisfaction, to include telephone contact/interaction. Performs in-depth research on inquiries related to understanding other bank products and working with various departments for transaction resolution. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions and as needed. Occasional heavy lifting and bending may be required.



Responsible for any of the following and specific assignments/ responsibilities: monitoring and clearing system rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients.



Required Skills:



2+ years of research experience

2+ years ofbalancing/reconciliationin the financial industry.

2+ years of call center phone experience.

Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.

PC knowledge, 10-key and typing proficiency.

Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.

Demonstrates ability to exceed quality and productivity standards.

Strong team player.



Desired Skills:



Adaptation to change, initiative to understand business unit objectives and end-to-end processes.

Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-21071379



Band: H7



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Jessica Horn



Referral Bonus:



500



Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.




To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .


To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .



Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.




To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2021-11-11 Expires: 2021-12-11

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Loan Servicing Representative

Bank of America
Jacksonville, FL 32232

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