1+ months

Loan Servicing Specialist I - Commercial

Westborough, MA 01581

About Us

**New Hires are eligible for a $2,500.00 sign on bonus.**

position is hybrid eligible.  3 days in the office & 2 days remote following the 90 day training period.


Responsibilities include performing a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Performs any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.


  • Set up new loans for all lending teams within the Commercial Lending Division. Perform the initial review of legal documents and setup forms for accuracy and completeness.
  • Research and resolve servicing issues in support of loan officers and customers within scope of authority and expertise. Work with manager to ensure timely and accurate Loan Servicing practices.
  • Monitor, maintain and update rate and payment change records as required. Send adjustment notices to customers and responds to any customer inquiries or concerns. May manually calculate daily interest rate and per diem rate for customer, lender, or attorney.
  • Perform monetary and non-monetary maintenance on all commercial loans including, but not limited to, loan and fee payment processing, interest rate changes, re-amortization of established payment schedules.
  • Prepare and process commercial mortgage, commercial loan, and construction loan payoff requests from internal and external customers.
  • Prepare commercial mortgage discharge documents as well as customer and attorney letters. Review Note information to ensure discharge information is accurate and complete.
  • Identify Flood, CRA, and other regulatory issues via setup forms and documents.
  • Perform advances and disbursements on Commercial Lines of Credit. Review and research requests to ensure all associated risk have been mitigated.
  • Work as a part of the team that supports other Loan Servicing team members responsibilities.
  • Perform all duties in accordance with prescribed regulatory compliance guidelines.
  • Perform related and unrelated duties as may be required.



  • Associate's Degree or equivalent relevant work experience is Preferred

Work Experience

  • 1-2 years of lending, banking or commercial loan servicing experience is Preferred

Knowledge, Skills, and Abilities

  • Must be very detailed oriented, highly organized and customer service oriented.
  • The ideal candidate must possess, in the minimum, intermediate technology skills including knowledge of Microsoft Office applications.


Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled


Search Firm Representatives, Please Read Carefully: Middlesex Savings Bank does not accept unsolicited resumes from search firms for this or any employment opportunity.


  • Banking / Finance
Posted: 2022-09-27 Expires: 2022-12-18

As a mutual bank, we're only as good as our people. So, let's invest in each other.

Our focus is to support the community and give back in ways that help everyone live better. We think the same goes for our employees. We attract bright and dedicated people throughout our organization that are empowered to do what is in the best interest of our customers and the communities that we call home.

We believe in a collaborative culture that values the opinions of all employees in order to conquer challenges and succeed. We’re committed to providing the educational, training and development opportunities our employees need to grow and advance in their careers. See what being right there with you means to us.

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Loan Servicing Specialist I - Commercial

Middlesex Savings Bank
Westborough, MA 01581

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