20 days old

Loan Solutions Representative

Riverview Community Bank
Vancouver, WA 98660
  • Job Code


Responsible for all tasks related to the processing and tracking of insurance requirements, appraisal desk functions, general ledgers, and other administrative functions to include adherence to all company policies, compliance with federal regulations and investor guidelines.


  • Project friendliness and professionalism in both appearance and attitude when dealing with customers in order to present a positive Riverview image.

  • Reconciliation of general ledger accounts, daily review of exception reports and action if required

  • Provide timely and accurate customer service both internally and externally using problem-solving skills to satisfy customer needs and ensure accurate resolution to customer requests.

  • Performing the following Loan Solutions tasks:
    • Insurance tracking and processing tasks including review and processing proof of coverage and upload of documentation to retention system

    • Processing and preparation of insurance correspondence to loan officers and customers

    • Placement of Forced Placed Insurance

    • Prepare and submit data files to insurance vendor

    • Appraisal desk functions such as coordination of invoice payment, processing payments and mailing completed appraisals

    • Processing vendor payments

    • Quality Control Core Index Tables

    • Review system generated Notices

    • Dept. administrative duties such as mail disbursement, returned mail processing and participate in special projects as needed

Additional Duties & Responsibilities:

  • Participate in and complete training objectives with passing scores.

  • Follow all Riverview Community Bank policies and procedures

  • Other duties as assigned.


Daily contact with the Supervisor/Manager to receive direction and interpretation of existing and new procedures.

Daily contact with loan officers, processors, and other Loan Operations personnel to provide information and assistance with any loan operations needs.

Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information (i.e., appraisers, title and credit companies, real estate agencies, and various government agencies).


To perform this job successfully requires a basic level problem solving skills to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete basic servicing tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED), and three or more years related experience.


  • Ability to understand and execute loan servicing rules and requirements including regulations related to loan servicing functions such as HMDA, CRA and RESPA.

  • Basic knowledge of the servicing and support of loans.
  • Basic knowledge in Excel, Word, and Outlook applications. Ability to understand components of loan operations programs/software.

  • Basic knowledge of technical applications such as: computers, documentation requirements, regulations, analysis, etc.
  • Ability to work independently with little guidance required to accomplish goals and standards within quality and time standards.

  • Ability to effectively present information and respond to questions from internal and external customers in a professional manner.

  • Ability to solve practical problems and deal with a variety of variables in standard situations.

  • Ability to follow a variety of instructions furnished in a written and/or oral manner

  • Ability to read and interpret operating and maintenance instructions, procedures, safety rules and company manuals.

  • Ability to write basic correspondence

  • Ability to calculate figures and amounts such as percentages, ratios, fractions. and apply basic accounting practices/standards.

  • Ability to be flexible in a changing work environment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms in accessing files. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. In handling files, manuals and other printed materials; the employee must regularly lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision in working with computers and documents.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment. The noise level in the work environment is usually moderate.


In supporting the accomplishment of company and departmental goals, it is the employee's responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of Riverview Community Bank. It is also the employee's responsibility to continually strive to maximize personal growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Loan Servicing

Posted: 2021-07-07 Expires: 2021-08-05
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Loan Solutions Representative

Riverview Community Bank
Vancouver, WA 98660

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast