Job Purpose:

The Long-Term Care Personal Account Representative (PAR) is an integral member of the MHA Long Term Care (LTC) Team. The LTC PAR is responsible for providing administrative support and analytics to LTC Pharmacies. The LTC PAR participates in the development and implementation of effective account management strategies, as well as tactical execution of sales initiatives. In addition the PAR will act as a liaison between MHA Members and MHAs Support Services, and is committed to providing the highest level of customer services to the MHAs Member Base.

Essential Duties & Responsibilities:

• Assist the MHA Regional Sales Team in achieving MHAs strategic budgetary and business goals


• Provide administrative support to MHA Regional Sales Team


• Provide direct client support and relationships


• Provides proactive Data Analysis to identify, track, quantify and present Member business trends and contract opportunities through Quarterly Business Reviews


• Create Quarterly Business Reviews


• Maintain a consistent cycle of contact with MHA Member Pharmacies via phone and email


• Act as a liaison between MHA Member Pharmacies and Internal Support Services (IT, Data and Reconciliation, Membership, Contracts, etc.)


• Troubleshoot for the client questions, concerns or reimbursement issues when it comes to the LTC Network and Medicare Part-D


• Monitor and maintain accurate Member information


• Implement approved account management strategies


• Execute approved sales initiatives

Minimum Qualifications & Competencies:

• 2-4 Year College Degree Preferred


• 2 years of Client/Account management, Customer Service, Internal Sales, Pharmacy Tech, or Billing preferred


• Self-motivator attitude with a proactive desire to dissect and analyze the current needs of the client and help anticipate their future needs


• Must demonstrate strong interpersonal, analytic, time management and organizational skills


• Exceptional verbal and written communication as well as effective listening skills


• Strong working knowledge of Microsoft Word, Outlook, Excel and PowerPoint