28 days old

M&M's World Las Vegas - Guest Experience Supervisor

Mars Incorporated
Las Vegas, NV 89101
  • Job Code
    R27497
Job Purpose/Overview
The role of the Guest Experience Supervisor is to provide an unforgettable experience for our Guests both through personal interactions and directing, coaching, and teaching our associates to provide an incredible experience. They will collaborate with store management on all things brand awareness and Great Line Manager Program to drive business objectives. Primary role to is to be the Manager on duty.

Key Responsibilities
M&M's BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
Become knowledgeable of the M&M's Brand and the store products designed to delight our guests.
Display a "Guest comes first" attitude by prioritizing Guest Experience.
Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS:
Ensures guest flow to the registers and minimizing wait time when acting as Manager on Duty by balancing serving multiple guests and multitasking
Ensures execution of promotions and product placements are clear and well
communicated to the consumer
RESPONSIBILITY FOR BUSINESS RESULTS:
Contributes to s business metrics; celebrate success and make suggestions for improvement when necessary
Role models the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals.
FRIENDSHIP and COLLABORATION:
Coaches and provides feedback to associates in various positions and provides feedback to the Manager's regarding associate performance
Partners with or when the Manager on Duty to uphold M&M World visual standards
Trains and educates Associates on new product knowledge, selling strategies and new merchandise presentation techniques
PUNCTUALITY and INTEGRITY:
Compliance to all company policies and procedures
Exemplifies The Five Principles of Mars and Associate Concept
Training new Associates, as needed.
INITIATIVE and JUDGEMENT:
Actively seeks feedback from peers and management on ways to self-develop to add value to the team
Ensures all areas of the store are neat clean, organized, operational and safe
Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team

Other duties as assigned by the management team

Context and Scope
The Guest Experience Supervisor is a role model to all Associates by providing directives that will ensure unforgettable experience to our guests. This role also supports the Guest Experience Manager by being a liaison to the Associates and fills in as the Department Manager in their absence.

Job Specifications/Qualifications

Education & Professional Qualifications
College Degree or equivalent preferred.

Knowledge / Experience
Experience with guest service-oriented environment
Experience in a fast-paced, high volume environment





Posted: 2022-06-01 Expires: 2022-06-30
Sponsored by:
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M&M's World Las Vegas - Guest Experience Supervisor

Mars Incorporated
Las Vegas, NV 89101

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