23 days old

Manager, Customer Program (F110)

San Antonio, TX 78205
  • Job Code
Position Description

Responsible for determining and implementing the tactical and strategic initiatives for the management and profitability associated with the F110 engine program. Owns and maintains program oversight including OEM, Time and Material and Third Party Customers. Leads and directs the Customer Program Representatives through the optimum sales and support processes to ensure market segment goals are achieved.

Specific Accountabilities:

Responsible for the management and leadership of all Customer Program Representatives within the SBU associated with the F110 program.
Develops policies, programs, and tools to meet and measure program objectives to include operational and financial KPI's.
Work with all internal departments to insure customer requirements are achieved to include TAT, OTD, Cost and Quality.
Provide reliable forecasting and scheduling associated with the F110 program. Insure internal and external coordination of such forecasting.
Monitors overall and individual customer program profitability, performance to business plan, and where applicable to the approved Project Approval Request (PAR), to ensure optimum profits are achieved. Identifies customer profitability issues and in-service engineering requirements, develops corrective actions, coordinates and monitors implementation of corrective actions to improve customer profitability and service expectations.
Maintains positive relationships with all Customers including OEM's.
Provides timely and accurate updates to Customers and Internal Stakeholders with respect to the F110 program.
Directs and oversees the completion of customer program reviews. Establishes the objectives, standards, methods, tools and content for the collection and presentation of customer program information.
Maintains and assists with the development of the business relationship with the assigned customers. Coordinates all customer-related visits.
Monitors and analyzes customer needs and expectations and develops appropriate measures of performance for the customer programs. Monitors customer satisfaction within the assigned program and provides responsive recommendations and insights to achieve short-term and long-term customer satisfaction.
Routinely assess and reviews the overall health of the program and makes necessary suggestions and changes to improve internal and external performance and business returns.
Provides management with reports on the customer needs, concerns, forecasts, accounts receivable, profitability, competitive activities and potential for new products and/or services.
Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
Responsible for management of assigned budget.
Responsible for all continuous improvement initiatives for customer programs.
Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals, and outcomes.
Contributes to the development of strategic business plans, business development proposals, marketing initiatives and in the preparation of sales forecasts, budgets, quotes and other projections.
Carries out special projects as assigned.

Position Requirements

Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
Strong negotiation, conflict resolution, and customer service skills.
Has the ability to understand and articulate complex business and technical issues to executive level individuals.
Must be comfortable in presenting program reviews to executive level individuals both internally and externally.
Thorough knowledge of company processes, instructions and export compliance.
Thorough knowledge of company sales/marketing and TEAM program information systems
Working knowledge of products within the market segment.
Working knowledge of production management computer systems.
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Must be able to develop complex spreadsheets and presentations in various formats.
University degree in business administration, commerce, engineering; or equivalent.
Several years of experience in customer service or account management experience in an aerospace environment.
Thorough knowledge of respective business segment.
Must have flexibility on working hours, ability to work extended hours and travel when requested (less than 25%)
Must be authorized to work in the US.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.


Posted: 2021-02-08 Expires: 2021-03-09
Sponsored by:
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Sponsored by:
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Manager, Customer Program (F110)

San Antonio, TX 78205

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