7 days old

Manager, Fraud Services

Silicon Valley Bank
Tempe, AZ 85281
  • Job Code

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

The Fraud Services Team is part of Silicon Valley Bank's Global Operations and is responsible for detecting potentially illicit activity targeting SVB client accounts and escalating illicit activity to be investigated, when appropriate. This Manager position leads a fraud detection team which is responsible for the identification and prevention of fraudulent activity targeting client accounts. The Manager is responsible for the performance of the team and ensures department deliverables and objectives are met on a daily basis.

The successful candidate will have expert knowledge of fraud prevention strategies which mitigate fraud exposure to both clients and SVB. In addition to managing day to day work and providing people leadership, they will act as a subject matter expert in assessing fraud detection's current processes, driving improvements that may need to be implemented, and collaborating with the broader organizational leadership teams. The Manager will work closely with Fraud Analysts, Senior Analysts, and Leads to ensure their growth and overall success. This position is a Leadership Level 2 and requires advanced analytical skills, specialized functional expertise in fraud and compliance, and the ability to drive collaboration with internal partners and clients.

Responsibilities include:

  • Hire, manage, coach, and develop Fraud Detection employees.
  • Deploy staffing strategies based on available resources and overall inventory.
  • Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements.
  • Draft and maintain clear, effective procedural requirements.
  • Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete.
  • Develop a training program to expand the skillsets of fraud detection employees
  • Assist in the development and implementation of SVB technology initiatives
  • Collaborate with technical support teams to improve the efficiency and effectiveness of SVB's fraud detection tools
  • Plan and lead ongoing team meetings and trainings to ensure that all members of the Fraud Detection team receive clear communication regarding relevant SVB developments, industry news, and department priorities and goals.
  • Provide robust and ongoing coaching to direct reports regarding performance, career planning, and opportunities for improvement.
  • Provide executive-level updates to senior leadership on department trends.


  • Must possess a deep understanding of all fraud typologies.
  • Must be able to independently issue guidance and coaching to Fraud Services team on all matters within the department's purview.
  • Must be able to properly allocate and reallocate resources to the plethora of tasks requiring completion to ensure all timeframes are met 100% of the time.
  • Must have experience providing coaching to ensure that all members of the Team meet internal and regulatory expectations.
  • Typically requires 5-10 years of experience in Fraud Detection/Investigations or closely related field, including: experience conducting complex investigations; providing training, feedback, and coaching; and helping drive BSA compliant investigative strategy.
  • Must be skilled in people management, including the ability to thoughtfully and successfully deliver difficult messages, provide formal performance management, and further develop team members of all success levels.
  • Strong oral and written communication skills are required.
  • Bachelor's degree or higher preferred. Advanced degree and professional certifications (CFE, CAMS, etc.) preferred.

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Posted: 2021-11-21 Expires: 2021-12-20
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Manager, Fraud Services

Silicon Valley Bank
Tempe, AZ 85281

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