16 days old

Manager - ITS Field Engineering Support

ThyssenKrupp Elevator Corporation
Atlanta, GA 30303
  • Job Code
    800575
What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking a Manager - ITS Field Engineering Support in Atlanta, GA.

Responsible for contributing to the success of North American Field operations by managing TKE's International Technical Services ((ITS) internal technical support organization) Field Support Engineers. The ITS Field Support Engineering Manager supports the performance & development of direct & indirect reports in order to deliver business and customer service targets.

Essential Job Functions

  • Communicate, align, and direct Field Support Engineering employees on TKE NA business goals for field operations efficiency and customer satisfaction
  • Communicate, align, and direct the Field Support Engineering team on support KPI goals
  • Assist/direct Field Support Engineers and field personnel with repairing malfunctioning elevator equipment over the telephone as well as job site visits
  • Directs product assistance to field personnel with installation, operation, and servicing of TKE's MAX IoT product
  • Collaborates with cross-functional teams on the construction of simulators for various elevator controls
  • Provide feedback to the TKE Manufacturing, Quality & Engineering groups on product issues and improvement recommendations
  • Liaise with TKE cross-functional support teams on TKE product issue/resolution activities
  • Assist with coordination of research, planning, and implementation of software patches and fixes
  • Facilitate product root cause analysis on problems where appropriate, and identify action items/recommendations to address issues both from training and systems levels
  • Monitor the functionality of service product performance and provide feedback to the Field Service Operations team and stakeholders
  • Collaborate with TKE's training group on providing subject matter expert resources to assist with new technical training programs and delivering training for the field organization
  • Direct and collaborate with the Technical Publications group on developing new product manuals, field bulletins, and other technical documentation by setting priorities and providing subject matter expert resources for content development
  • Perform special projects and other duties as assigned

Who we are looking for
  • Thorough knowledge of the elevator industry and general management methods within the elevator industry, minimum ten years industry experience.
  • Bachelor's degree (only to be substituted with extensive industry and management experience); or four years' experience managing on a branch departmental level; or an equivalent combination of education and experience
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions






Posted: 2021-11-22 Expires: 2021-12-21
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Manager - ITS Field Engineering Support

ThyssenKrupp Elevator Corporation
Atlanta, GA 30303

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