23 days old

Manager, Operations (Pickup Service)

Medical Transportation Management
Austin, TX 78701
  • Job Code
    REQ4630

Who We Are and Our Mission:


MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position is located at our office in Austin, TX (North)

What will your job look like?

  • Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
  • Monitor daily performance through implementing strategic plans to achieve performance KPIs
  • Provide guidance and coaching to direct reports
  • Perform monthly Safety meetings
  • Training, retraining and updates to policies, procedures and safety guidelines
  • Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
  • Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
  • Perform additional duties as assigned or required

All you need is:

  • High school diploma or G.E.D equivalent
  • Bachelors Degree or equivalent combination of education and experience in a related field
  • 5+ years of experience in transit management
  • Previous management experience in the Para-Transit or livery industries, preferred
  • Previous management experience in a union environment, preferred
  • Previous experience working with an on demand or ride share service, preferred
  • Experience supervising hourly personnel in a passenger transportation environment
  • Experience training in a classroom and behind the wheel setting
  • Must possess a valid drivers license

Even better if you have:

  • Strong problem solving skills
  • Knowledge of basic safety and training procedures
  • Thorough knowledge of ADA, DOT, FTA regulations preferred
  • Ability to understand and administer discipline
  • Proficient in the use of Microsoft Office (Word, Excel, etc.)
  • Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
  • Capabilities as it relates to data analytics preferred
  • Ability to maintain high level of confidentiality
  • Regular attendance is required

MTM Transit Incentives:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Short term and Long term disability
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net







Posted: 2021-02-08 Expires: 2021-03-09
Sponsored by:
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Sponsored by:
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Manager, Operations (Pickup Service)

Medical Transportation Management
Austin, TX 78701

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