8 days old

Max Support Technician

ThyssenKrupp Elevator Corporation
Atlanta, GA 30303
  • Job Code
What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking a Max Support Technician for itsAtlanta, GA office.

Responsible for providing field mechanics with Level 1 technical support on field installation, provisioning and other potential technical issues related to TKE's MAX IoT platform.


  • Assist field personnel with installation of MAX IoT products over the phone or on the job site.
  • Collaborate with the Technical Publications group to develop MAX IoT platform product manual, technical bulletin, and training content.
  • Provide product quality and issues feedback to the MAX platform and development teams.
  • Assist with the coordination and implementation of software updates for MAX units installed in the field.
  • Perform initial root cause analysis on reported/identified problems and identify action items/recommendations to address issues both from a training and product level.
  • Collaborate with NA MAX platform and development teams on retrofits, new product testing, and other various platform developments and new programs.
  • Perform special projects

Who we are looking for
  • Two years of secondary education or equivalent technical experience.
  • An equivalent combination of education and experience in the IT industry
  • Customer service experience and focus
  • Thorough knowledge of computer systems, IP Networking, Embedded Operating Systems, and Cellular
  • Communication
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Linux CLI and use of CLI Applications
  • Microsoft SQL Server and ability to write and understand SQL Queries
  • Windows and iOS Operating systems as well as Microsoft Office Products
  • Valid driver's license and a satisfactory Motor Vehicles Report.
  • Customer Service Oriented
  • Technical Capacity
  • Business Communication Proficiency
  • Leadership
  • Problem Solving/Analysis
  • Business Acumen
  • Initiative
  • Self-Motivated
  • Ethical Conduct
  • Organizational Skills
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Posted: 2021-11-22 Expires: 2021-12-21
Sponsored by:
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Sponsored by:
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Max Support Technician

ThyssenKrupp Elevator Corporation
Atlanta, GA 30303

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