17 days old

Mechanic Shop Clerk

ADESA Illinois LLC
Hoffman Estates, IL 60169
  • Job Code
    R-235037

Job Summary: Reporting to the Mechanical Services Manager or designated manager, the Mechanic Shop Clerk will perform clerical duties as assigned in accordance with corporate guidelines.

Responsibilities and Duties including, but not limited to the following:

1. Provide prompt and courteous service:

Demonstrate friendliness and greet every person with whom they come in contact.

Maintain a professional appearance and a neat work environment consistent with the Companys Policies and Procedures.

2. Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.

3. Must be familiar with fleet and factory account contracts; know authorized amounts for customer service transactions as described in the account contract.

4. Post transactions to vehicle account in V-Trace, i.e. mechanical repairs, parts, PSIs, etc.

5. Post the shop technician incentive pay for work performed and completed by flags submitted daily.

6. Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.

7. Perform customer service transactions as described in the account contract. Work with other departments to ensure service transactions are authorized.

8. Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.

9. Practice and promote teamwork always. Set a good personal example of attitude and performance.

10. Advise the Mechanical Services Manager of all equipment breakdowns and maintenance immediately.

11. Make sure work area conditions do not threaten employee or customer safety. Keep work area clean and free of clutter. Sweep and pick up work area daily. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.

12. Any other duties assigned by General Manager or assigned manager

Qualifications (Education and Experience):

High School Diploma or GED preferred.

1 to 2 years of experience in the field or a related area.

Auction knowledge and experience preferred

Computer skills required to process customer billing

Ability to understand and adhere to Company policies in all areas

Effective interpersonal communications skills

Must have the ability to interact positively with others

Customer interaction is required

Assist Clerks II & Clerk III as needed

Note: This position will not perform any mechanical work.

Major Activities:

Set work orders in V-Trace

Enter repairs in V-Trace

Post charges to vehicle account

Verify the correct repair charges are submitted

Process Customer Billing

Call in part orders and post charges to vehicle account

Save and tag warranty parts or cores for return to vendor

Documenting of parts, numbers, vendor names on parts purchased outside.

Check off each job and return the work order to the Manager if all work has been completed

Post PSIs

Respond to customer inquiries pertaining to vehicles

Physical Requirements:

The physical activity requirements of the position are Light to Medium Physical Work.

Constant Sitting, watching, touching or fingering, listening

Frequent Standing, walking, talking, reaching, feeling, grasping, pushing, pulling, kneeling, stooping, crouching, lifting

Potential running, jumping, yelling or other rapid forceful movement in emergency situations

Physical Working Condition:

This position is subject to inside environmental working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.







Posted: 2020-11-07 Expires: 2020-12-06
Sponsored by:
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Sponsored by:
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Mechanic Shop Clerk

ADESA Illinois LLC
Hoffman Estates, IL 60169

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