26 days old

Medical Assistant II - Exton, Primary Care - duPont Pediatrics, Exton

Exton, PA 19341
  • Job Code
Position Title:

Medical Assistant II

Effective Date:

(To be reviewed by HR)

Salary Grade:

Prepared by:

Ann M. Hurst, BS RN

Director of Nursing Ambulatory Services

(To be assigned by HR)


Delaware Valley

(double-click in the box to check)



Job Class:

Job Code:

(To be determined by HR)

(double-click in the box to check)

7/4 0 work week

8/80 work week




( The normal overtime schedule is 7/40; for 8/80 schedules an additional form must be completed, please contact your HR Business Partner) If other, please specify. (e.g., casual):


Manager Name Manager Title

Pauline Corso Physician Practice Administrator

Administrator Name Administrator Title

I. Primary Function - Briefly describe why this job exists (No more than 1-2 paragraphs).

The Medical Assistant II position serves as a liaison between the patient and the physician and is responsible for coordinating patient flow in the ambulatory setting. This position provides assistance that includes, but is not limited to, data collection for patient intake, preparing patient for provider visit, and assisting provider during basic procedures. The MA II may be required to perform appointment check-in, check-out, and scheduling, in addition to various clinical tasks which will be assigned to them by their manager.

II. Essential Functions - These responsibilities are of utmost importance and the department can't function without them. No more than 8 to 10.

  • Prepares exam rooms, clinic equipment, and computer for patient visit; maintains inventory of supplies and equipment.
  • Performs and documents patient communication and intake information (height, weight, head and abdominal circumference, blood pressure, vision and hearing screening, pulse oximetry) accurately and appropriately.
  • Conducts Family Education Assessment, pain question, and medication reconciliation.
  • Documents reason for visit, chief complaint, and enters orders as appropriate.
  • Prepares patient for and assists providers with examinations, procedures, and treatments.
  • Performs point of care testing.
  • Answers patient questions and phone calls and coordinates with internal and external ancillary departments.
  • Performs duties within the legal (including federal and state statutes, regulations, opinions, and rulings) and ethical boundaries.
  • Performs administrative and clinical tasks as assigned by supervisor/manager.
  • I II. Non-Essential Functions - List all other functions that are required to perform the job. These are not the same as essential functions of the job. No more than 5-7.

  • Provides personal protective equipment when necessary.
  • Practices principles of AIDET.
  • Maintains clean, safe clinic environment; complies with established risk management and safety procedures.
  • Opens, sorts, and routes mail and patient information as necessary.
  • Maintains confidentiality and meets HIPAA standards.
  • Participates in quality improvement activities.
  • IV. Performance Skills - List the skills that are required to perform the essential functions of the job. No more than 5-7.

  • Computer literate.
  • Maintains CPR certification.
  • Works independently; seeks appropriate guidance when necessary.
  • Maintains positive professional relationships with providers and patients.
  • Communicates clearly and effectively in verbal and written communication.
  • Adheres to Standard Business Practices.
  • Exhibits excellent customer service skills.
  • V. Knowledge, Formal Education, and Training

    Indicate the minimum amount of formal education, training, and acquired knowledge that is required for the job. Include training and/or education provided through colleges, universities, trade or vocational schools, military service, or formal on-the-job training programs. Be sure to consider the educational/training/knowledge level required by the job - not the level that the incumbent may have.

    Basic (0 to 3 months beyond high school)

    Limited (3 months to 1 year beyond high school)

    Specialized (1 year of training beyond high school)

    Associate (2 years of training beyond high school; e.g., Associate's degree)

    Baccalaureate (up to 3-4 years of formal training/education beyond high school; e.g. Bachelor's Degree)

    Advanced (5 to 6 years of formal training/education beyond high school; e.g., Master's Degree)

    Post Graduate (6+ years of formal training/education beyond high school; e.g., Ph.D., M.D., J.D.)

    Please list any specifics here:

    Graduate of accredited medical assistant preparation program

    VI. Certifications and Licensing

    Indicate any certifications or licensing that is a requirement of the job:

    Please list any specifics here:

    Medical Assistant certification preferred; if certified, recertification required.

    VII. Job Related Experience and On-The-Job Training

    Indicate the level that best describes how long it would typically take an individual to learn and perform the duties and responsibilities of this job. The amount of time required includes both prior work experience and the amount of "on-the-job" training time to learn the specific job responsibilities within this organization.

    Less than 3 months.

    More than 3 months and up to 6 months.

    More than 6 months and up to 1 year.

    More than 1 year and up to 3 years.

    More than 3 years and up to 5 years.

    More than 5 years

    Please list any specifics here:

    VIII. Complexity

    Describe the complexity of the job tasks. Consider the nature of the job tasks & outcomes, existence of policy or protocol, analytical ability required, opportunity for independent judgment, diversification of tasks, extent of multi-tasking, requirement to prioritize, etc.

    Routine - Work consists of a few repetitive tasks. Little to no independent judgment is required.

    Multi-tasked - Requires selection and application of several clearly prescribed policies/procedures. Limited opportunity for independent judgment.

    Substantial - Substantially complex and diversified. May require data interpretation as well as application of most effective options. May require analytical skills. The management of multiple priorities is frequently required.

    Multi-faceted - Work is broad in scope, non-standardized, requiring independent judgment and action as a routine. Multiple priorities are the norm. Responsible for addressing complex problems/challenges. Policy, procedure, and precedent frequently created at this level.

    Highly Analytic or Specialized - Work is broad and far-reaching in its effects. Policy, procedure, and precedent are routinely created and approved at this level. Independent judgment is the routine nature of this job. Requires highly specialized skills and/or knowledge. Sets direction and priorities.

    IX. External Contacts

    Check the extent to which the normal duties of the job require dealing with individuals outside of the organization, including the public, patient families, insurance companies, vendors, consultants, etc. Regular external contact is defined as contact that is required by the job and occurs on a regular basis

    Patient contact only - infrequent or incidental other external contacts.

    Regular external contacts for the purposes of providing and/or receiving routine information.

    Regular external contact to research and resolve moderately complex complaints, questions, or problems.

    Regular external contact to research and resolve complex service or quality issues. Regular external contact to influence others, obtain approval, and/or cultivate relationships.

    Regular external contact to influence others, obtain approval, or cultivate relationships with individuals or groups of major importance to the organization. Individual has primary responsibility for relationship.

    X. Impact of Decisions/Errors

    Consider the importance and scope of decisions made as part of the normal job responsibilities of this position. Check only those consequences that are likely to occur , not the remote possibilities.

    No impact on patients, finances, and organization. Errors are easily detected.

    Minimal impact - minor inconvenience and/or discomfort. Financial impact usually less than $100.

    Limited impact - some consequence, discomfort, or minor injury. Treatment delays, extended stays, or comparable adverse effects are likely. Financial impact would be less than $1,000.

    Significant impact - Inadequate care or service would result in an extreme inconvenience or administrative problem or a moderate injury impacting recovery time. Financial impact would be less than $10,000.

    Serious impact - Inadequate care could result in serious injury or death. Decisions made at this level can affect the entire organization. Financial impact could be in thousands of dollars.

    XI. Persuasion, Direction and/or Motivation of Others

    Consider the extent to which the job requires the ability to persuade, direct, or motivate others to take the desired action. Do not include patient contact.

    Infrequent contact with others.

    1 to 10% of time (1/2 hour up to 4 hours/week).

    11 to 20% of time (more than 4 hours and up to 8 hours/week).

    21 to 40% of time (more than 8 hours and up to 16 hours/week).

    Over 40% of time (more than 16 hours/week).

    XII. Planning

    Consider the amount of time typically spent over the course of one week planning for future events (more than 1 week away). Do not include planning own work or scheduling patients or appointments.

    Less than 10% (less than 4 hours/week).

    Less than 25% (less than 10 hours, more than 4 hours/week)

    Over 25% (more than 10 hours/week)

    XIII. Computer Knowledge and Skills

    Check the box that indicates which computer skills/knowledge are required for this position and indicate what level of usage is required:

    Word Processing Basic Standard Advanced

    Databases Basic Standard Advanced

    Desktop Publishing Basic Standard Advanced

    Spreadsheets Basic Standard Advanced

    Statistical Packages Basic Standard Advanced

    Patient Registration Basic Standard Advanced

    Epic Basic Standard Advanced

    Please list any specifics here:

    Electronic medical record

    XIV. Dealing with Confidential Material (Non-Patient)

    Check only those boxes that apply:

    Yes Job does not have access to or use confidential information.

    Yes Job has access to and routinely uses confidential information such as pay rates,

    data, or financial arrangements with customers/stakeholders.

    Yes Job has access to and uses confidential materials such as contracts, marketing

    strategies, and/or legal matters affecting the entire organization, etc.

    Yes Job has access to and uses confidential materials, the disclosure of which could have

    significant ramifications for the organization as a whole. Information is restricted to members of senior management.

    XV. Supervision and Direction of Others

    Check the appropriate box indicating whether or not this individual has supervision responsibilities. If yes, please explain the type of responsibility (i.e., lead worker, manager) and number of people supervised.

    None. No supervisory responsibilities.

    Lead Worker. Serves as resource for other employees

    First Level Supervisor. Functions as a representative of management for a unit or sub-unit. May conduct or contribute to performance appraisals, assign employees, schedule time off, or determine work to be done. May not budget, hire, terminate, or discipline, but can make recommendations in these areas.

    Supervisor, Level II. Functions as a management representative for a work unit or sub-unit. Performs all duties listed above for Supervisor 1 and has budget responsibility and authority to hire, terminate, discipline, promote, and transfer. May make recommendations for changes in departmental policies/procedures.

    Supervisor, Level III. Functions as a management representative for two or more recognized units or subunits of the organization. Performs all duties listed above for Supervisor II. May supervise subordinate supervisors and is held accountable for performance of unit(s) supervised.

    XVI. Number of Employees Supervised

    Identify the number of employees supervised. Include all employees who are directly and indirectly supervised. If

    multiple incumbents supervise different numbers of people, use the average in the position.







    XVII. Physical Abilities or Environment

    Briefly indicate any physical demands, exposures or environmental conditions this incumbent may be exposed to . If none, write NONE

    A. Physical Demands : Frequent bending, stooping, pulling, pushing, carrying, walking. Occasional sitting. Lifting children/infants.

    Examples: Carrying and lifting not more than 20 lbs., crouching, standing, sitting, kneeling, squatting, walking, hand/eye coordination and tool handling, operating controls, bending , climbing stairs, ladders and scaffolding.

    B. Exposures and Environmental Conditions : Blood and body fluids, infectious disease, waste products, noise, light, chemicals.

    C. HIPAA Level : THE FOLLOWING SECTION MUST BE COMPLETED . Please double-click the box for the option that applies :

    Nemours HIPAA Guidance --- Applying the Minimum Necessary Rule

    Level 1 - shall have no access to PHI.

    Level 2 - shall have read-only access to demographic, scheduling, and diagnosis information.

    Level 3 - shall have read and write access to demographic, scheduling, and diagnosis information.

    Level 4 - shall have read-only access to demographic, scheduling, diagnosis, and encounter information.

    Level 5 - shall have read and write access to demographic, scheduling, diagnosis, and encounter information.

    Medical Assistants shall have full access to the records for patients who are under the care of the provider for which they are working, or relevant to their work assignment, while they are on duty.

    XVIII. Organizational Relationships:

    Briefly indicate this individual's organizational relationships. Use job title only in these fields, no individual names . If none, write NONE .

    Title of position this job reports to:

    Nurse Manager, Office Manager or Clinic Manager; Physician in Charge

    Other positions this job collaborates/coordinates with:

    Providers; clinical and office staff, ancillary departments; external healthcare organizations.

    Posted: 2021-12-26 Expires: 2022-01-24
    Sponsored by:
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    Medical Assistant II - Exton, Primary Care - duPont Pediatrics, Exton

    Exton, PA 19341

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