20 days old

Medical Collections (Call Center CSR)

Warrensville Heights, OH 44128
  • Job Code

Self-Pay Collector/Customer Service

Cognizant Technology Solutions (formerly ROI/Bolder Healthcare) has immediate openings for experienced Self-Pay Collection Professionals in Warrensville Heights, OH

Put your Collection Experience to work helping our patients resolve their accounts while increasing you earning potential. Health Care/Medical collections a plus, but not required.

Call Center environment dealing with patients past due medical obligations, both Self Pay and Bad Debt collection services.Bilingual English/Spanish candidates a plus.



Our top Collectors earn excellent pay plus commission.

Monday - Friday *NO WEEKENDS*

3 days 9:00am-6:00pm; Friday 9:00am-5:00pm; 1 day 11:30am-8:00pm


  • Confer with patients via inbound or outbound telephone calls.

  • Verifying Health Insurance information and benefits with patients.

  • Analyzes credit information.

  • Establishes payment arrangements.

  • Properly managing your collection queue.

  • Achieving a collection goal every month.

Qualifications - External


  • Previous Medical Collection and Customer Service Call Center experience a plus.

  • EPIC EMR Experience a plus.

  • Knowledge of HIPAA regulations and the FDCPA preferred.

  • Comfortable working in a fast paced energetic call center environment.

  • Able to work independently and as part of a team.

  • Strong communication and problem solving skills.

  • Must be detail oriented.

  • Computer literacy.

  • Positive Attitude.

  • High school diploma or equivalent is required

A wide variety of Medical/Financial Benefit Plans are made available to all full-time employees of Cognizant and are available on the 1st day of employment.



Posted: 2021-01-05 Expires: 2021-02-03
Sponsored by:
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Sponsored by:
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Medical Collections (Call Center CSR)

Warrensville Heights, OH 44128

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