15 days old

Medical Language Specialist

Methodist Health System
Council Bluffs, IA 51503
  • Job Code
    09954042892

  • Purpose of Job
    • Transcribes/edits medical and psychiatric reports for all specialties as assigned from a variety of patient care providers with various accents, dialects, and dictation styles, to ensure timely documentation while meeting departmental productivity and quality standards.
  • Job Requirements
    • Education
      • High school diploma or General Educational Development (G.E.D.) required.
      • Formal class in medical terminology, anatomy and physiology preferred.

    • Experience
      • One or two years of experience in an acute care facility required.

    • License/Certifications
      • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

    • Skills/Knowledge/Abilities
      • Requires extensive knowledge of the following:
        • Medical terminology, anatomy and physiology, disease processes, signs and symptoms, medications and dosages, and laboratory values with broad knowledge of all specialties
        • English usage, grammar, punctuation, and style
        • Medical transcription guidelines and practices
        • Speech editing guidelines and practices
        • Medicolegal concepts
        • Dictation and transcription equipment
        • Editing practices to include recognition of inaccuracies and inconsistencies, and use of reference materials

  • Physical Requirements
    • Weight Demands
      • Light Work - Exerting up to 20 pounds of force.

    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Balancing
        • Climbing
        • Carrying
        • Crawling
        • Crouching
        • Distinguish colors
        • Kneeling
        • Lifting
        • Pulling/Pushing
        • Reaching
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Hearing
        • Repetitive Motions
        • Seeing/Visual
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Sitting
    • Job Hazards

      • Not Related:
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Rare (1-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Mechanical moving parts/vibrations

  • Essential Job Functions
    • Essential Functions I

      • Promotes positive relations when interacting with co-workers, physicians, and other customers, as well as patients and visitors.

        • Answers phone promptly and courteously, identifying department and name.
        • Volunteers to help co-workers and other employees.
        • Demonstrates customer complaint management.
        • Competency Rating Definition
          • Role Model: Successfully manages standard customer complaints to result in consistent 95%-100% positive outcomes. Regular positive feedback/verbalized satisfaction from customers.
          • Consistent: Successfully manages standard customer complaints to result in routine 85%-94% positive outcomes. Occasional positive feedback/verbalized satisfaction from customers.
          • Learning: Successfully manages standard customer complaints to result in 70%-84% positive outcomes. Refers new or difficult interactions to supervisor or other experienced staff.
          • Inconsistent: Has demonstrated inappropriate phone etiquette and/or interactions with customers. Performance improvement plan activated.
      • Transcribes/edits medical and psychiatric reports for all specialties as assigned from a variety of patient care providers with various accents, dialects, and dictation styles, to ensure timely documentation while meeting departmental productivity and quality standards.

        • Competency Rating Definition
          • Role Model: Transcribes a minimum of 275 lines per hour and edits a minimum of 350 lines per hour, averaged over review period. Zero occurrences of linecount averages below minimums during review period.
          • Consistent: Transcribes a minimum of 175 lines per hour and edits a minimum of 250 lines per hour, averaged over review period. No more than 3 occurrences of linecount averages below minimums during review period.
          • Learning: Transcribes less than 175 lines/hour and/or edits less than 250 lines per hour resulting in initiation of performance improvement action plan during review period.
          • Inconsistent: Failure to consistently meet transcription and/or edit criteria/standards during performance review period.
      • Possesses strong understanding of dictation/transcription applications to enable search for correct patient/correct patient encounter.

        • Competency Rating Definition
          • Role Model: No more than 5 demographic errors, with zero incorrect patient errors, during review period.
          • Consistent: Ensures accuracy of report demographics by verifying correct patient name, encounter, facility, physician, report type, date of service/admission, and carbon copies with no more than 4 demographic errors per month. Zero (0) incorrect patient errors during review period. Understands medicolegal risks involved in incorrectly identifying patient.
          • Learning: More than 4 demographic errors in any month resulting in initiation of performance improvement action plan during review period. Understands medicolegal risks involved in incorrectly identifying patient.
          • Inconsistent: Ability to ensure accuracy of report demographics consistently not demonstrated. Understanding of medicolegal risks involved in incorrectly identifying patient not demonstrated.
      • Regularly completes end-of-day documentation.

        • Competency Rating Definition
          • Role Model: No instances of incomplete timekeeping documentation during review period.
          • Consistent: Completes timesheet document with name, dates, in/out times, PTO including reason for taking PTO, and any other data necessary for accurate timekeeping. Annotates additional information in designated area on timesheet as necessary. Occasionally (2-3x's per review period) requires correction or update to timesheet.
          • Learning: Completes timesheet document with name, dates, in/out times, PTO including reason for taking PTO, and any other data necessary for accurate timekeeping. Annotates additional information in designated area on timesheet as necessary. Requires correction or updates to timekeeping documentation resulting in initiation of performance improvement action plan during review period.
          • Inconsistent: Ability to complete timekeeping documentation accurately on a consistent basis not demonstrated. Frequently requires correction or updates to timekeeping documentation.
      • Clarifies dictation which is unclear or incomplete.

        • Competency Rating Definition
          • Role Model: Demonstrates exceptional research skills (using Internet, reference books, electronic health record, Dolbey applications such as Patient Focus and Report Search, as well as reference materials provided on network drive) by sending no more than 1 blank per 1200 lines when compared to total lines transcribed/edited, averaged over review period. Zero occurrences of more than 1 blank per 600 typed lines during review period.
          • Consistent: Demonstrates strong research skills (using Internet, reference books, electronic health record, Dolbey applications such as Patient Focus and Report Search, as well as reference materials provided on network drive) by sending no more than 1 blank per 600 lines when compared to total lines transcribed/edited, averaged over review period.
          • Learning: Utilizes research skills (using Internet, reference books, electronic health record, Dolbey applications such as Patient Focus and Report Search, as well as reference materials provided on network drive). Demonstrates consistent improvement in reducing blank submissions.
          • Inconsistent: Use of research skills is inconsistent. Blank submissions are more than 1 per 600 typed lines for the review period.
      • Attendance:

        • Arrives at work on time.
        • Meets hospital standard for unscheduled time away from work.
        • Competency Rating Definition
          • Role Model: Zero unscheduled absences with zero late starts (not related to low transcription backlog).
          • Consistent: No more than 1 unscheduled absence or 1 late start (not related to low transcription backlog) during review period.
          • Learning: No more than I unscheduled absence and 1 late start (not related to low transcription backlog) during review period.
          • Inconsistent: Corrective action regarding time and attendance on file or performance improvement plan activated to improve attendance.
      • Accurately transcribes/edits assigned
        medical/psychiatric/anatomic pathology reports, from all medical care
        providers, that ensures document integrity for patient safety, care and
        treatment, by meeting departmental quality standards .

        • Competency Rating Definition
          • Role Model: Achieves quality assessment score, averaged over review period, of 99.5% to 100% through the quality review process. Zero occurrences of quality assessment scores below 98% during review period.
          • Consistent: Achieves quality assessment score, averaged over review period, of 98% to 99.5% through the quality assessment process. Less than 3 occurrences of quality assessment scores below 98% during review period.
          • Learning: Quality assessment scores of less than 98% resulting in initiation of Performance improvement Action Plan during review period.
          • Inconsistent: Failure to consistently meet quality criteria/standards.
      • Possesses the ability to work independently and reliably with knowledge of available resources to complete daily job tasks and assignments.

        • Demonstrates ability to navigate electronic medical record effectively.
        • Demonstrates ability to work independently by locating departmental instructions, policies and procedures as necessary to perform job duties.
        • Demonstrates strong knowledge of dictation and transcription computer applications.
        • Reports hardware and software problems to IT Support and updates SL and TL.
        • Competency Rating Definition
          • Role Model: Demonstrates above-average ability to perform duties independently and reliably, with above-average understanding of departmental policies and procedures, based on review by SL and TL of interactions and feedback. Rarely needs support to perform work.
          • Consistent: Demonstrates average ability to perform duties independently and reliably, with average understanding of departmental policies and procedures, based on review by SL and TL of interactions and feedback. Occasionally accesses support to perform work.
          • Learning: Demonstrates ability to perform duties reliably. Understands departmental policies and procedures. Frequently accesses support to perform new and complex work based on review by SL and TL resulting in initiation of performance improvement action plan during review period.
          • Inconsistent: Ability to perform duties independently and reliably is inconsistent. Understanding of policies and procedures is inconsistent.
    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
      • Other duties as assigned.

        • Willingly performs duties as assigned by team leader/service leader.
        • Displays flexibility with scheduling requests.






Posted: 2020-10-04 Expires: 2020-11-02
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Medical Language Specialist

Methodist Health System
Council Bluffs, IA 51503

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