23 days old

Member Service Representative

Royal Credit Union
Eau Claire, WI 54703
  • Job Code

Hourly Wage:$15.47-$17.32

(Candidates with significant related experience may be higher)



OurMember Service Department is looking for energetic and success driven team members to work in our in-bound call center! As a Member Service Representative you will provide excellent quality service to current and potential new Members, team members, and businesses via inbound calls and written communication using multiple systems and programs in a fast paced environment. You will be responsible for providing exceptional customer service by assistingmembers with answering a wide range of questions, performing transactions, troubleshooting, problem solving and providing Royal Credit Union products and services that meet the Members needs. You will be making a difference every day in the lives of our members and we can guarantee that each day is filled with something new and exciting!If you would like to join a strong and growing company and this description fits you, apply now!

Work Schedule:

Working approximately 40 hours per week. Variable hours between 8:30 - 7:00pm Monday through Friday and two Saturdays per month 8:30am - 2:00pm.

***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 5:30pm Monday - Friday for 3 weeks at RCU Corporate in Eau Claire, WI.

Required Skills:

  • High School diploma or GED

  • Experience working with multiple software systems that require data entry simultaneously

  • Must have strong phone skills

  • Have a working knowledge of financial services

  • Must be compassionate for customer service and truly enjoy assisting people with problems and finding solutions to their needs

  • Exhibit advanced skills in using a personal computer and various enterprise-wide software packages simultaneously.

  • Ability to establish priorities, work independently, and proceed with objectives under minimal supervision

  • Ability to de-escalate upset Members in order to satisfactorily address their service needs.

  • Must have strong written and verbal communication skills

  • Ability to work in a structured work environment and learn, retain, and recall information very quickly

  • Ability to exhibit basic skills in using a personal computer and various software packages (including Microsoft Word, Excel, and Outlook)

  • Communicate and live RCU's core purpose and values, these define and drive our organizational culture

Preferred Skills:

  • Previous experience working in a Support Center or financial institution providing exceptional service and support

Posted: 2021-02-08 Expires: 2021-03-09
Sponsored by:
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Sponsored by:
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Member Service Representative

Royal Credit Union
Eau Claire, WI 54703

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