7 days old

Mgr, Production Shops

Cicero, NY 13039
  • Job Code

Lead a multi-departmental team of detail and paint & body repair technicians. Reporting to the Operations Manager, they will ensure the reconditioning operation is aligned with specific ADESA initiatives and operations practices. Will effectively balance and deliver service requests for all customers, ensuring that the daily inventory of labor hours across all vehicle service departments are consumed. They will identify and capitalize on revenue opportunities that create value for our customers and for our company.


Develops strong partnerships with the Corporate Office to implement and ensure compliance with all company initiatives, policies and procedures, and applicable state and federal laws including issues resolution, formal input/requirements process for strategic decision making.

Work closely with the General Manager and other Auction Management to ensure the best possible customer experience

Act as the at-auction point person for all vehicle reconditioning needs

May be required to assist in budgetary processes for all areas of responsibility. Ensure the department is properly staffed per auction workload at all times. Control and monitor payroll costs to maintain budget targets.

Ensure accurate and timely reconciliation with weekly and monthly corporate financial reports. Initiate and follow up on any discrepancies.

Manage controllable expenses and cost items affecting profitability of the production shops. Order supplies and forms.

Monitor inventory levels and work with other Managers to ensure maximum turnover of inventory without loss of sales. Advise and assist with corrective procedures when needed. Initiate and complete accurate inventory transfers as instructed.

Monitor and control all facility conditions, vehicles, property and equipment under the assigned production shops direction within corporate standards for cleanliness, proper maintenance and safety.

Engages with customers and employees in a transparent, reliable, and positive manner

Possess and demonstrates a comprehensive knowledge and understanding of all administrative and operational processes to provide internal and external customer service

Resolve all customer complaints and issues promptly and in a friendly, courteous manner and inform the General Manager or designee of all serious complaints or incidents.

Respond to and follow corporate processes and procedures on employee or customer accidents, injuries, and loss or damage to any property. Report all incidents to the General Manager or designee immediately per corporate and auction policy.

Ensure proper follow through on all directives, bulletins, and schedules from the General Manager, designee or corporate sources. Maintain a good flow of communication with all personnel.

Responsible for the direction and oversight of the Vehicle Reconditioning Departments of the Auction including but not limited to operations, maintenance, safety/compliance, equipment and personnel.

Ensure company driving safety standards and policies are known to all driver personnel. Ensure adherence to company substance abuse prevention and control procedures for department and activities.

Responsible for managing assets and available business resources in such a way as to minimize operational expenses while maximizing equipment and personnel utilization and efficiency.

Remain knowledgeable on current corporate policies, procedures and processes.

Monitors the productivity, efficiency and training of employees within the department to achieve company best practices and initiatives.

Responsible for ensuring the proper follow-through on all directives, bulletins, schedules and financial reports from the General Manager, designee or other corporate sources.

Conduct department meetings at least on a weekly basis (or as necessary) to communicate company and department information and to build teamwork among the employees.

Practice and promote teamwork at all times. Set a good example of attitude and performance. Develop and maintain a good flow of communication with all employees.

Prepare and conduct performance appraisals for all personnel in accordance with corporate policy.

Coordinate recruiting and hiring processes with Human Resources representative per corporate policy and procedures.

Skills & Attributes

Strong verbal and written communication skills

Sales and customer focused, with an organized and systematic approach to the work

Strong business development acumen

Leads through encouragement and coaching, navigates conflict through positive conflict resolution

Detail oriented and consistent in the execution of job duties

Process design and implementation


Bachelors Degree in Business or Related Field Preferred

5-10 years large enterprise automotive service experience required

5 or more years in a management position

Whole Car Auction experience preferred

Must be able to work with minimal supervision

Must be able to work accurate, efficiently and have strong organizational skills

Must have ability to remain flexible in work assignments, schedules and have the ability to multitask when necessary

Must have good written and oral communication and strong computer skills

Must be qualified to operate a motor vehicle and possess a valid drivers license

Detailed Responsibilities & Duties

Physical Requirements/Working Conditions:

The physical activity requirements of the position are from Light to Medium Physical Work. Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Constant standing, watching, touching or fingering, listening

Frequent walking, talking, reaching, feeling, grasping, pushing, pulling, kneeling, stooping, crouching, lifting

Occasional climbing

Potential running, jumping, yelling or other rapid or forceful movement in emergency situations

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.

Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Mgr, Production Shops

Cicero, NY 13039

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast