10 days old

Mgr, Service Program

Gray West
Anaheim, CA 92805
  • Job Code
Gray West Construction is currently seeking experienced Service Program Manager - Commercial - Restaurant & Retail Construction to join our team in Sacramento, California.

The Service Program Manager is responsible for management oversight of Grays Service Program in the western region, development of the Service Team, and the management and growth of a diverse client base which includes, but not limited to popular nationwide coffees houses, fast food restaurants, and grocery store chains.

Essential job functions:

  • Oversee management and development of the Service Team
  • Develop and maintain a growth-oriented business model for providing facilities services across multiple regions
  • Develop, manage, and maintain Service Team budget
  • Oversee effective and efficient execution of all tasks performed by the Service Team, including but not limited to Field Technicians, Dispatch, Service managers, and Administrative Coordinators.
  • Review work orders to ensure that jobs are completed to high standards and invoiced timely; prepare client requested capital projects and schedule for execution
  • Conducts financial business analysis for the Service Team, to include preparation of monthly performance reports including labor analysis, GP analysis, travel review, billed time vs shop time, etc.
  • Participate in strategic planning, direction and goal setting for the Service Team
  • Works closely with the other Service Managers, Service Coordinators, Scheduling, Dispatch and rest of the Gray team
  • Reviews and provides support for any monthly P & L facility maintenance costs variances.
  • Maintains and manages safety and regulatory issues associated with all service calls Utilize software programs to manage the tracking of people and assets
  • Work closely with Purchasing and Fleet Manager to ensure timely maintenance and repair of all service vehicles. Help ensure that DOT and other necessary reporting and documentation is maintained.
  • Assist with negotiating price for commonly ordered material and quoted service Ensure that projects and facilities work is performed on time and within budget Manage the facilities maintenance capital and expense budgets to meet company goals
  • Coordinate initiatives and activities with other internal depts. that are related to the functions of the facilities group.
  • Review and approve cost estimates for facilities maintenance projects.
  • Responsible for the subsequent training of all Service Managers, Dispatchers, Field Technicians, and Service Team administrative personnel.
  • Assisting with ensuring that emergency customer requests are responded to in a time frame mandated by the respective client
  • Maintains a safe and healthy work environment by following standards and procedures complying with company and state codes and regulations
  • Achieve an expected quarterly/annual level of Sales, Revenue and GP% for customers managed
  • Must possess basic computer skills, including the ability to utilize word processing, spreadsheet, surveying equipment computers and e-mail applications.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

  • College Degree in Construction, Engineering, or related field; or ten (10) years experience in a related field.
  • Minimum of five years experience working in a facilities service manager type capacity
  • A good understanding of most trades including electrical, carpentry, flooring, plumbing, and painting
  • Detail oriented superior organizational skills, ability to accurately prioritize multiple tasks and respond to emergency situations and follow through
  • Good verbal/written communications skills
  • Proven track record of excellent customer facing/ relationship skills
  • Able to work efficiently with cross functional teams and manage numerous projects (multi-tasking)
  • Support On-call to respond / dispatch technicians to emergency off- hour service calls


Ability to read, analyze and interpret documents such as blueprints, safety manuals, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with employees, customers, and clients.


Must have basic business mathematical skills, including ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.


Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, or other forms.


While performing the duties of this position, the employee is frequently required to stand, walk, sit, use hands and arms, reach, and talk or hear. They are regularly required to climb or balance, stoop, kneel, or crouch. Must frequently lift and/or move up to 25 lbs, and occasionally lift or move up to 100 lbs. Specific vision abilities include accurate near and distant vision.

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
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Sponsored by:
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Mgr, Service Program

Gray West
Anaheim, CA 92805

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