15 days old

MGR SR, Omnichannel Operations

Best Buy
Richfield, MN 55423
  • Job Code
This role is designed to work in a hybrid model. All applicants must live or be willing and able to relocate to a commutable distance to the corporate campus in Richfield, Minnesota.

This role is at the core of our challenge to all our employees to think, work, and evolve differently and is focused on helping enterprise teams optimize their operations with the focus of truly being customer and employee obsessed. This individual will identify and lead the operational excellence initiatives across the organization and is not dedicated to work within one vertical. This is done through effective leadership and working relationships with business leaders, functional change agents, and all applicable partners. The role will also include advising senior leadership on the nature and progress of improvement activities that are targeted towards the improvement of customer and employee experience, efficiency improvements, and cost savings.

Identify process improvement opportunities, and work with the teams that will bring creative solutions to life and successfully realize quantifiable benefits
Utilize performance management problem solving and lean/sigma tools as well as training, coaching, and influence skills to achieve specific organizational change and financial objectives
Develop & maintain strong positive business relationships with key internal teams to clearly understand their business processes and the development/articulation of short- & long-term business objectives and how they fit into the company strategy
Define the business case for and validate the opportunity scope and importance of a project with stakeholders. Ensure identified projects align with business goals and that highest priority projects are worked on first
Build, mobilize, and lead horizontal project teams to meet the project objectives within the given time frame and within budget
Establish and define key measures of success for projects and implement tracking plans in partnership with the business initiative owners and transformation office partners as needed
Facilitate meetings, kaizen events, and workshops to solve business needs. Use Lean methodologies to understand current processes, identify impacts to current processes of proposed defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
Gather, organize, prioritize, conduct statistical analysis, and present data concerning business and/or project opportunities
Ability to communicate or partner with all levels including retail line level and executive and C-level when necessary
Consult business partners on change management and business planning aspects of the projects, with a focus on understanding the different needs of field and retail change planning and corporate change plans

Basic Requirements:
5+ years of experience in process improvement projects including analyzing financial documents, SOPs, Business process flows, and value stream mapping
5+ years of experience within retail or supply chain
4+ years of experience in leading process improvement projects
4+ years of experience managing teams
4+ years of experience in financial modeling and analysis
2+ year performance management problem solving
Demonstrated ability to think strategically / innovatively about future cost savings opportunities
Experience using lean/sigma methodologies and tools
Demonstrated capabilities in operational change management with business impact
Ability to thrive in a highly dynamic, time sensitive, and collaborative environment
Ability to effectively influence and motivate others and work effectively with all levels of people inside and outside of the organization
Excellent training and presentation skills with solid oral and written communication skills

Preferred Qualifications:
PgMP or PMP or equivalent
Six Sigma Black Belt
Masters degree

Posted: 2022-05-10 Expires: 2022-06-08
Sponsored by:
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Sponsored by:
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MGR SR, Omnichannel Operations

Best Buy
Richfield, MN 55423

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