15 days old


Caesars Entertainment
Chester, PA 19013
  • Job Code
Essential Duties andResponsibilities:

Consistently demonstrates superior customer serviceskills to external and internal guests by displaying Spotlight on Successbehaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly andhelpful demeanor, positive energy and enthusiasm from one interaction to thenext. Utilizes smiles and frequent eyecontact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebratescustomer wins. Is ready to serve andwell informed of daily facility hours of operation, promotional programs andany other relevant valuable guest information; builds relationships by greetingguests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.Executes all service programs to assure prioritization of service to very bestguests. Checks for satisfaction andproperly uses the Service Recovery process to resolve problems when theyexist. Promotes Total Rewards programsand Total Rewards registration and membership. Provides a warm farewell andthanks guests for visiting. PromotesHarrah's and always projects Harrah's in a positive light to guests.

Cash and sell bet tickets tothe public. Processes customer requests for credit card cash advances andpersonal check cashing using network-wide computer system. Rapidly andaccurately disburses approved funds to customers. Provide good public relationsin the form of friendly, courteous, responsive, and accurate assistance duringall customer service transactions. Provide educational assistance to new patrons. Ensures compliance with the federal currencytransaction reporting requirements. Performs other duties as assigned. Promotes outstanding customerrelations. Ensures compliance with PAHarness Racing Commission regulations and other gaming regulations asrequired. Performs other duties as assigned. Ensures adherence to departmental/companypolicies and procedures. Implements thedepartmental internal controls and security.



Verystrong customer relations skills. Solidunderstanding of the pari-mutuel customer's motivations and expectations. Previous pari-mutuel mutual clerk experiencepreferred.

Isfluent on Microsoft Office software products, and is viewed as an outstandingteam player.

Is able to work in smokefilled environment, and is able to sit and stand for prolonged periods oftime.

Must be able to obtain a Harnesslicense through the state of Pennsylvania .

**Harrah's Philadelphia is located in Chester, PA.


"This is not necessarily an exhaustive list of allresponsibilities, skills, duties, requirements, efforts or working conditionsassociated with the job. While this is intended to be an accuratereflection of the current job, management reserves the right to revise the jobor to require that other or different tasks be performed when circumstanceschange (e.g. emergencies, changes in personnel, workload, rush jobs ortechnical developments).?

Harrah'sEntertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American withDisabilities Act, Harrah's may provide reasonable accommodation to qualifiedindividuals and encourage both prospective and current employees to discusspotential accommodation with the employer.

Part Time Mutuel Teller (includes at least one weekend overnight shift)

15 Hours per week with possibility of more.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:


Caesars Entertainment
Chester, PA 19013

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast