28 days old

Office Manager

Jackson Hewitt
Palos Heights, IL 60463
  • Job Code
Your Purpose:

At Jackson Hewitt, and it's Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Office Manager leads the management activities (staffing, productivity, tax prep work, marketing) for multiple offices / kiosk within the operations. Performs administrative functions related to the efficient operation of the assigned location to maximize customer service and increase sales. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

  • Manages multiple seasonal locations and staff members
  • Leads recruiting, interviewing and hiring of seasonal employees for all locations
  • Partner with office supervisors to develops, reviews, approves, and monitors offices' work schedules and hours worked
  • Monitors team performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
  • Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
  • Prints client checks each morning and ensures timely distribution of refund checks
  • Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

  • High School Degree or equivalent related business experience
  • Course of study in management or in tax preparation and/or accounting preferred
  • Certified by the state with a PTIN (Preparer Tax Identification Number)
  • One year of previous management or supervisory experience desired
  • Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software

Posted: 2022-11-11 Expires: 2022-12-10
Sponsored by:
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Sponsored by:
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Office Manager

Jackson Hewitt
Palos Heights, IL 60463

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