9 days old

Operations Specialist

Forward Air
Chicago, IL 60602
  • Job Code
Job Description

Operations Specialist

Job Description:

Forward Air Intermodal Brokerage is looking for a solutions-oriented Operations Coordinator. Operations Coordinators are the face of Forward Air to our customer and carrier operations teams and are focused on providing best in class customer service to a portfolio of accounts, helping customers move their inventory efficiently and effectively. Operations Coordinators build upon existing relationships with customers and carriers through constant communication with customer and carrier contacts. Communication with customers and carriers include, but are not limited to, invoice verification, process improvements and shipment tracking. Operations Coordinators bring value to customer and carriers by supporting the processes to drive efficiency.

Core Duties & Responsibilities:

  • Develop relationships with customer, carrier, and vendor contacts
  • Manage daily shipments from start to finish, ensuring our customers' expectations are met
  • Review carrier invoices to assure accurate information and paperwork has been provided
  • Identify, communicate, and provide potential solutions to customers, carriers, and vendors
  • Work cross functionally to support our customers and carriers
  • Prioritize and multitask to ensure internal and external requests are handled promptly, professionally, and effectively
  • Continuous improvement initiatives to better our customer and carrier operations
  • Establish and follow department and customers SOP's
  • Other duties as assigned

  • Bachelor's degree preferred, but not necessary
  • Customer service experience
  • Strong team player that thrives in a fast-paced environment
  • Excellent written and verbal communication skills

  • Ideal candidate will possess a "can do" attitude with a "will do" work ethic
  • Must have the ability to work in a fast-paced, transactional environment
  • Have strong time management skills and the ability to work well under pressure
  • Ability to communicate effectively with all levels of operations
  • Strong team player that thrives in a fast-paced environment
  • Excellent problem-solving skills, often in ambiguous situations
  • Strong PC skills in a Windows environment with Microsoft Office products desired

Forward Air is an Equal Opportunity employer.

Posted: 2021-11-21 Expires: 2021-12-20
Sponsored by:
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Sponsored by:
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Operations Specialist

Forward Air
Chicago, IL 60602

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