17 days old

Operations Supervisor

Loomis Armored US, LLC
Nottingham, MD 21236
  • Job Code
    20624
Over the last 160 years, Loomis has evolved into an international industry leader with a large network covering the United States and Europe. Currently, Loomis offers secure and comprehensive solutions for the distribution, handling, storage, and recycling of cash and other valuables for banks, retailers, and more. With over 2 billion dollars in 2019 in revenue, Loomis operates through 400+ branches worldwide and employs around 22,000 people. "Hiring the best" defines our process of vetting against the strictest standards-the toughest in the industry. We look for people who have a solid background, the right skills, and the attitude of someone who knows how to contribute to a great organization. At Loomis, you'll find positive opportunities for a fulfilling career, and with a national service network, opportunities are available in many areas across the country. We are committed to developing quality people and treating everyone with respect. We strive for exceptional quality, innovation, value, and customer satisfaction. We perform with honesty, vigilance, and the highest ethics.

REPORTS TO: OPERATIONS MANAGER
SUPERVISES: AST DRIVER MESSENGER-VAULT WORKERS
SALARY: COMMENSURATE WITH EXPERIENCE

GENERAL FUNCTION:

The Operations Supervisor will be responsible for developing and maintaining a safe and secure route operation by professional, well trained route personnel. They will proactively ensure the highest level of service for each customer by assisting to properly route and staff routes. They will ensure that all ATMs are free of issues and that ATM personnel are well trained.

SPECIFIC RESPONSIBILITIES:

The Operations Supervisor will be responsible for:

  • Daily operation of armored car service (both established routes and specials.)
  • Assist with creating efficient route schedules which will satisfy customer requirements to the best of Loomis's ability.
  • Set route standards-monitor route activity to ensure that routes are run in the most efficient manner. Assist in planning for improvements, changes, and restructuring of routes.
  • Monitoring / overseeing audit of route paperwork and drivers logs truck logs and inspection reports. Enforcing policies regarding proper signatures, dates, times, etc. on all paperwork.
  • Assist with coordination and maintenance of internal alarm systems.
  • Assist with monitoring and updating of route crew qualifications (drivers licenses, medical status, gun permits, and physical ability of personnel.)
  • Communicating with customers and answering questions regarding service.
  • Supervising, training, coaching, and counseling route employees to ensure compliance with company policies.
  • Assist in monitoring and maintaining supply inventories for ATMs, trucks and branch.
  • Perform other duties as required. This may include special projects.

LEVEL OF AUTHORITY:

The Operations Supervisor is authorized to utilize facilities and equipment and assign staff as required to provide service daily, within policy and broad direction.

STANDARDS OF PERFORMANCE:

  • Compliance with all Corporate, District, and Branch policies.
  • Responsiveness to events and issues which require attention and involve operating effectiveness, efficiency, safety and security, or involve policy, procedure and on-going audit procedures.
  • Contribution to branch goals and/or profitability, consistent with annual goals
  • Leadership by example - modeling appropriate behaviors; and regular observation/ monitoring of route activities and crew needs
  • Self-development and subordinates through on the job training and other training.

SKILLS AND QUALIFICATIONS
  • A positive leadership and supervisory presence is required.
  • Ability to work a varied scheduled and "on-call" is required.
  • Excellent verbal and written communication skills and the ability to teach, coach, and present to small groups is required.
  • Experience in transportation and warehousing, transportation logistics, or a related field required.
  • Experience in banking or retail cash, and ATM operations preferred.
  • Computer skills and a working knowledge of Microsoft Office programs required.
  • Proven customer service orientation is required.
  • Strong attention to detail and the ability to work on multiple tasks at one time is required.

BENEFIT PLANS WE OFFER:
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Long Term Disability (LTD) Plan
  • Voluntary Life and Voluntary AD&D Life Insurance
  • 401(k) Retirement Savings Plan
  • Optum Employee Assistance Program
  • MetLife Will Preparation/Funeral Services







    Posted: 2021-07-07 Expires: 2021-08-05
    Sponsored by:
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    Sponsored by:
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    Operations Supervisor

    Loomis Armored US, LLC
    Nottingham, MD 21236

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