5 days old

Order Specialist, Small Project Execution

Schneider Electric USA, Inc
Horsham, PA 19044
  • Job Code
Order Specialist , Small Projects is accountable for post conversion, order management interfacing with distribution/channel partners for post order conversion. Project Specialist, develops and maintains positive customer/channel partner relations and coordinates with various functions within the company to ensure customer/channel partner requests are handled appropriately and in a timely manner. Recommends corrective action or services to address customer/channel partner complaints and execute resolution. This customer/channel partner facing role requires demonstrated customer/channel partner experience and customer/channel partner relationship development. Works closely with customer/channel partners to manage projects for a wide variety of support including change orders, expedites, and claims resolution.

*Ability to work well in a high volume, fast paced team environment

*Ability to build and environment and relationship of trust and credibility with customer/channel partners, understanding customer/channel partner needs and goal alignment, developing rapport with Key contacts.

* Ensures prompt, thorough handling of all customer/channel partner inquiries, claims, and complaints
* Understand and focus on customer/channel partner needs and offer value added solutions
* Resolves production, shipping scheduling, and/or invoicing problems of moderate complexity
* Researches status of customer/channel partner orders, returns, repairs, or replacements, providing information to the customer/channel partner on resolution
* Ability to handle multiple projects using strong time management skills and prioritizing work appropriately
* Excellent communication skills with ability to share information with internal and external customer/channel partners
* Work well in a virtual team environment


  • Technical aptitude, with basic knowledge of SE products or competitor offering ( i.e. panels, breakers, starters, switchboards, MCC).
  • Working knowledge of Q2C. Experience in Q2C product selector
  • This customer/channel partner facing role requires demonstrated written and spoken "soft skills".
  • Customer/channel partner facing experience required with experience with customer/channel partner relationship development.
  • Experience working in Customer Relation Management tool ( i.e Sales Force).
  • Ability to travel as needed 1-2 times a year for distributor visits.

As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.

Posted: 2021-11-22 Expires: 2021-12-21
Sponsored by:
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Sponsored by:
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Order Specialist, Small Project Execution

Schneider Electric USA, Inc
Horsham, PA 19044

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