27 days old

Outlets Supervisor

Sonesta International Hotels Corporation
Fort Lauderdale, FL 33301
  • Job Code
    R-0023820

Job Description Summary

JOB OVERVIEW:
Assist in managing one or more full-service food and beverage outlet(s) on a daily basis. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.

  • Inspect grooming and attire of staff, and rectify any deficiencies.

  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.

  • Inspect storage areas for organization, use of FIFO, and cleanliness.

  • Complete scheduled inventories and stock and requisition necessary supplies.

  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.

  • Complete work orders for maintenance repairs.

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

  • Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

  • Speak with others using clear and professional language.

  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

  • Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

  • Perform other reasonable job duties as requested by Supervisors.

ACCOUNTABILITY:

Assists with the supervision of a number of service employees such as wait staff, buspersons, cashier/greeters, in one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel.

Qualifications and Requirements:

High school diploma or equivalent and one year supervisory experience in a full service restaurant or similar setting. Hospitality Management Degree or some college preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds
  • Moving about the outlet(s)
  • Handling objects, products
  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with customers, employees and third parties
  • Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions.
  • Mathematical skills, including basic math, cash handling, and inventory management are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • May be required to work nights, weekends, and/or holidays.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 







Posted: 2021-02-08 Expires: 2021-03-09
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Outlets Supervisor

Sonesta International Hotels Corporation
Fort Lauderdale, FL 33301

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