25 days old

Part Time Evening CSR - Work at Home (after training)!

Thrasher, Inc.
Papillion, NE 68046
  • Job Code
    03497006856
The issues we solve for homeowners at Thrasher include waterproofing, foundation repair, and concrete leveling. When a customer chooses to call Thrasher, we want them to have a seamless experience and know we are truly invested in helping them. Our Customer Care Specialists handle calls from homeowners and work to set a time for a sales or service representative to come out and help them! Every day is packed with helping homeowners protect their largest investment, and all conversations are with homeowners who have either had our systems installed or would like a free estimate. If you thrive in a fast-paced and time sensitive environment, we have an opportunity for you to bring safety and security to our customers and be a part of the Thrasher family!

We have an exciting new opportunity to work part time in our Customer Care department. After 4-6 weeks of onsite training, there will be the opportunity to work from home. Long term the schedule options include:
Schule #1: Tues 4-9pm, Wed 4-9pm, Fri 4-9pm, Sat 9am-2pm, Sun 4pm-9pm
Schedule #2: Mon 4-9pm, Thurs 4-9pm, Sat 2pm-9pm, Sun 9am-4pm
*** To be considered you must reside in the Omaha area.

WHO WE ARE

  • CULTURE ORIENTED : 5 years as Omaha's / 1 year as Wichita's Best Places to Work
  • INTEGRITY : Omaha's only 4-time BBB Integrity Award Winner, Best of Omaha 2014-2019 winner.
  • WORK LIFE INTEGRATION : our work schedule is predominantly Monday- Friday to allow time with your friends and family.
  • CAREER DEVELOPMENT / GROWTH : we strive to promote from within! Additionally, offer leadership courses to help our employees
  • BENEFITS: Medical, Dental, Vision insurance; 401(k) with profitability match - 5% for 15 years; 3 weeks paid time off & 7 holidays; company paid life insurance; paid paternal / maternity leave.

WHAT YOU'LL DO

  • PHONE CALLS / CHAT SUPPORT- Manage construction crews' appointment time blocks in our CRM software to ensure available appointment times are accurate.
  • LEAD CONVERSION - Meets or exceeds goals for converting leads to appointments sales appointments.
  • APPOINTMENT CAPACITY - Ensures sales and service calendars are filled to commitment capacities.
  • HOMEOWNER CORRESPONDENCE - Coordinates and ensures all paperwork, data entry, and correspondence regarding all sold job proposals is accurate, timely, and completed according to company procedure.
  • PRODUCT SCHEDULING - Oversees the processing of all logistics processes to ensure quality control ensuring our crews have what they need to be successful.

WHAT YOU NEED

  1. MINDSET: Desire to challenge the status quo to redefine the construction industry.
  2. EXPERIENCE: Possess excellent interpersonal communication skills demonstrated through strong customer service experience (preferred 2 years minimum). A combination of education and experience that illustrates a proven track record in this field. Those with prior experience handling logistics, scheduling, and calendars preferred.
  3. REQUIREMENTS: Ability to meet the requirements of background check and drug test.

At Thrasher, we redefine our industry not only for our customers, but also for our employees. We highly value our employees and strive to make our company a great place to work. We offer a fun and family-oriented environment, provide the tools and training you need to get the job done the right way, and a competitive pay and benefits package. If you think you'd be a great fit on our team, we'd love to have you apply. Learn more at www.gothrasher.com. EEO





Posted: 2020-11-09 Expires: 2020-12-08
Sponsored by:
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Sponsored by:
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Part Time Evening CSR - Work at Home (after training)!

Thrasher, Inc.
Papillion, NE 68046

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