15 days old

Part Time Group Reservations Coordinator

Sonesta International Hotels Corporation
Duluth, GA 30096
  • Job Code
    R-0023346

Job Description Summary

Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Prepare for each groups arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

    Additional Job Description

    Benefits

    Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

    • Medical, Dental and Vision Insurance
    • Health Savings Account with Company Match
    • 401(k) Retirement Plan with Company Match
    • Paid Vacation and Sick Days
    • Sonesta Hotel Discounts
    • Educational Assistance
    • Paid Parental Leave
    • Company Paid Life Insurance
    • Company Paid Short Term and Long Term Disability Insurance
    • Various Employee Perks and Discounts

    Benefits

    Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

    • Medical, Dental and Vision Insurance
    • Health Savings Account with Company Match
    • 401(k) Retirement Plan with Company Match
    • Paid Vacation and Sick Days
    • Sonesta Hotel Discounts
    • Educational Assistance
    • Paid Parental Leave
    • Company Paid Life Insurance
    • Company Paid Short Term and Long Term Disability Insurance
    • Various Employee Perks and Discounts

    Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 







    Posted: 2021-06-08 Expires: 2021-07-07
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    Part Time Group Reservations Coordinator

    Sonesta International Hotels Corporation
    Duluth, GA 30096

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