11 days old

Partner Service delivery manager

София, BG-23 1000
  • Job Code
Partner Service delivery manager


Job Description:


Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Are you looking for a unique, truly innovative role? Then we have the right opportunity - we are looking for a Partner Service Delivery Manager with French to join our dynamic and highly professional team! If you have a track record in a similar role, want to be part of a business that is growing - with great opportunities, and are ready for your next role, then please apply today.

The Partner Service Delivery Manager is accountable for managing all operational matters and quality performance related to assigned channel partners.

How you'll make your mark:

  • New Partner Setup

  • Educate partners self-sufficiency/engagement model

  • Deliver operational trainings (Ops guide, how to interface with HPE, etc.)

  • Communicate Ops guide changes, program changes, etc.

  • Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end

  • Ensure a close working relationship with assigned accounts

  • Ensure assigned partners make correct financial warranty claims where applicable

  • Ensure all assigned accounts are meeting operational targets within Accreditation metrics

  • Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers

  • Take ownership of partner issues and work to satisfactory resolution

  • Support and motivate channel Partners to achieve end results

  • Help to drive operational improvements for assigned accounts

  • Act as escalation point for all partner escalations

  • Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers

  • Develop a very close working relationship with (country/region) channel team, attending all reviews when required

About you:

  • Bachelor Degree in Business or equivalent experience

  • 1-2 years of experience or a similar position

  • Previous experience with partners is an advantage

  • Fluent in written and verbal with English

  • Ability to generate strong relationships internally and externally

  • Ability to operate effectively within a virtual (cross-cultural) team

  • Decision maker with strong planning and organizing skills

  • Proactive team player with ability to work to deadlines and under pressure when needed

  • Ability to operate effectively within a virtual (cross-cultural) team

  • A proactive approach to problem solving

  • Strong analytical skills with financial and operational data understanding

  • Result oriented and innovative person

  • Basic project management skills

What we can offer you:

  • Attractive compensation package

  • Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab

  • Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events

  • Wellness and Health Programs

  • Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.

  • Exciting Workplace Experience

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:



HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.



Job Level:



Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Partner Service delivery manager

София, BG-23 1000

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