15 days old

Parts Manager

Southworth-Milton, Inc.
Scarborough, ME 04074
  • Job Code

Milton CAT is seeking an experienced Parts Manager for our Scarborough, ME location. Parts Managers and their teams have an incredible opportunity to bring our customer-focused culture to life and impact the customer experience in a positive way. Team members interface with customers on the front end (parts sales and product information) and the back end (warehouse operation and timely and accurate order fulfillment). Managers assist with employee development, safety, facilities responsibility, financial performance and planning & scheduling. Our culture welcomes the sharing of ideas that will support continuous improvement initiatives. The ideal candidate must possess a strong drive for superior customer service, have strong technical knowledge with parts and distribution and must be detail oriented. The candidate will be capable of working in an active environment and have the ability to implement new systems to more efficiently distribute parts to Milton CAT locations and customers.


  • Organize, communicate and delegate responsibilities and priorities to ensure the successful operation of the parts department within a Milton CAT facility.
  • Influence and promote customer satisfaction, service and support; Resolve customer problems to restore and promote good public relations.
  • Maintain, budget, and analyze cost projections. Work with other on-premises managers to prioritize project requests for the upcoming year. Create annual goals and budget, in alignment with the organization's financial and operational objectives.
  • Keep the facility in excellent condition for customer tours and corporate visits.
  • Establish and maintain relationships with vendors.
  • Develop and maintain effective parts department processes to ensure customer satisfaction.
  • Share best practices and implement common processes department wide, with an eye for continuous improvement opportunities.
  • Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
  • Provide employees continuous and timely support through feedback, problem solving and development opportunities.
  • Communicate with and hold employees accountable to performance expectations.
  • Create, drive and support a safety culture within the parts department.
  • Manage training schedules and assist in the development of employees.
  • Maintain adequate parts inventories for Caterpillar and Allied Lines through coordination and corporate support staff, consistent with established criteria on turn over, emergency purchases and service percentage goals.


  • Minimum of five years' experience in distribution operations including experience in parts department operations.
  • Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree.
  • Working knowledge of parts, components, equipment and services offered.
  • Knowledge of financial budgeting, as well as ability to prepare marketing plans.
  • Ability to effectively lead, influence and communicate with others both internally and externally.
  • Demonstrated ability to lead people and get results.
  • Experience in managing multiple employees.
  • Ability to recognize and manage confidential materials and information.
  • Proficient in the use of a computer and related software (Word, Excel, etc.).
  • Valid driver's license with clean driving record.
  • Ability to analyze and interpret internal reports.
  • Excellent organizational skills.
  • Experience with CAT dealer parts/service and Warehouse Management Systems (WMS) preferred.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process. Because we are a federal contractor, you will be offered the opportunity to complete a voluntary self-identification of disability form. The option to self-identify is provided online as part of our application process. Any responses you provide will be confidential and used for reporting purposes only.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Posted: 2021-03-26 Expires: 2021-04-24
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Parts Manager

Southworth-Milton, Inc.
Scarborough, ME 04074

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