23 days old

Patient Services Rep II - PAO Primary Care-duPont Pediatrics, Paoli

Paoli, PA 19301
  • Job Code
Primary Function

The primary function of the Patient Service Rep II is to ensure that the families are ready to be seen by the Clinician in a timely manner. Responding to telephone inquiries for appointments within 48 hours.

Essential Functions

  • Greets patients and families at the clinical setting according to AIDET. Systematically checks families in and out (as applicable).
  • Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public.
  • Completes the front desk function in the module including but not limited to:
  • Systematically collects consents and other required documents (real-time)
  • Scans insurance cards and other important documents real-time
  • Collects and posts co-pays, any past due balances, and reconciles money at end of shift
  • Schedules follow up appointments (utilizes the I guide to determine participation)
  • Achieve a daily "after visit" verification (insurance and demographics) percentage of =>95%.Recurring monthly
  • Confirms authorization and/or collects referrals for the days' visit.
  • Monitors and ensures patient safety, cleanliness and security of module.
  • Responsible for accurate status of appointments, differentiating versus cancellation.
  • Communicates with clinical staff as to the status of patients waiting more than ten minutes and advises of clinical progress.

Education, Training and Experience
  • High School Diploma or equivalent
  • Previous experience in a hospital or physician's office setting.
  • Excellent interpersonal and communication

Posted: 2021-12-26 Expires: 2022-01-24
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Patient Services Rep II - PAO Primary Care-duPont Pediatrics, Paoli

Paoli, PA 19301

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