17 days old

Pharmacy Technician Senior Representative (Nashville, TN)

Nashville, TN 37201
  • Job Code
  • Jobs Rated
Job Location: Nashville, TN only

Job Summary:

The Pharmacy Tech Sr. Representative is responsible for assisting customers in obtaining prescribed medications by working with clinical pharmacy team, physicians, and pharmaceutical manufacturers.

Core Responsibilities/Essential Functions:

  • Call manufacturers for status updates and to order refills
  • Call patients to get required information for application process and utilize information to complete applications and mail to patients
  • Update patients on status of applications
  • Update tracking spreadsheets
  • Answer questions from patients and pharmacists
  • Utilize company systems to update needed information for application completion and submission.
  • Review processes and duties to reevaluate best practices

Responsibilities include:

  • Answer complex questions from customers while ensuring a high level of service and maximizing productivity with minimum downtime.
  • Handle customer correspondence, complaints, and inquiries.
  • Perform general project management, keeping track of issues and timelines, researching and resolving complex issues, and compiling required documentation for daily activities.
  • Supporting requests, questions and referrals from internal business partners.
  • Able to assist patients with topics that allow them how to understand steps needed to help successful application submission.


  • High school diploma or GED required, Bachelor's degree is preferred or equivalent work experience
  • Licensed Pharmacy Technician Required (CPhT preferred)
  • Experience in a retail pharmacy, PBM, or Health Plan setting strongly preferred
  • Pharmacy operations and process knowledge to understand medication concepts as well as pronunciations strongly preferred
  • Proficient in Microsoft Word, Excel, and Adobe applications
  • Self-motivator with strong organizational skills.
  • Customer Service experience
  • Effective written and oral communications skills

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Jobs Rated Reports for Pharmacy Technician

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Pharmacy Technician Senior Representative (Nashville, TN)

Nashville, TN 37201

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Pharmacy Technician
73rd2019 - Pharmacy Technician
Overall Rating: 73/199
Median Salary: $31,750

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