11 days old

Phone Customer Service Representative Level 1- REMOTE work from home

Boone, IA 50036 Work Remotely
  • Job Code


Can you provide a clean, safe, noise-free work space and high speed internet connection?
Computer and peripherals willbe provided by CDS Global.

What We Do

We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.

Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping toconnect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.

What You Will Do

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.

Skills You Need

Technical Skills

  • Minimum typing requirements of 20-25 wpm

  • Simultaneously navigate multiple PC screens and systems
Communication Skills

  • Passionate about helping others

  • Speak in a pleasant tone, retain composure and gain confidence of the customer

  • Proficient ability to read, write and speak the English language
Problem Solving Skills

  • Identify and anticipate customer needs

  • Effectively prioritize work time to ensure productivity standards are achieved

  • Comfortable working under pressure
Customer Focus

  • Make customers feel valued and appreciated

  • Attitude to thrive in a fast paced, challenging, team-oriented culture

  • Customer Service background or experience working with people

  • MANDATORY training:
    June 28- July 23,Monday - Friday, 2:00PM - 9PM
    July 19 - August 13,Monday - Friday, 10:00AM - 5PM

  • A fixed 20-40 hourwork schedule determined during the interview process.Minimum of 20 hours/week.

  • Work Schedule Options Include hours between:
    Saturday 8m-6pm
    Monday - Friday 10am-10pm

  • Base wage = $12.50/hour
Why Work @ CDS Global

  • Career building experience!

  • Tiered advancement levels for career growth!

  • Top-notch paid training!

  • A workplace that's never boring!

  • Opportunity to make people smile every day!

  • Rewards and recognition that will ignite your career!

  • Amazing coworkers!

  • Benefits/PTO - Full Time Positions

  • Plus unlimited up-selling incentives!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences and talents of CDS Globals diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community canthrive.

EOE/AA Employer including Vets and Disabled
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:



If you want to view the EEO is the Law poster, please choose your language: English Spanish Arabic- Chinese

If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Sponsored by:
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Phone Customer Service Representative Level 1- REMOTE work from home

Boone, IA 50036

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