26 days old

Process Management Associate (Remote)

Prudential Ins Co of America
Dresher, PA 19025 Work Remotely
  • Job Code

At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all of our employees to be bold and better in all that we do. The U.S. Back Office Customer Service (BOCS) organization is seeking a Process Management Associate in our Group Life Claims Team of Beneficiary Fulfillment. The successful candidate will play an important role in the development of our Group Life Claim examiners to help them achieve their full potential. The Process Management Associate works across business functions to provide solutions to our customers and beneficiaries. The role can be filled anywhere geographically and is Non- Exempt.

Key Responsibilities:

  • Provides support and guidance to examiners in their day to day service commitments

  • Responsible for the accurate and timely handling of claim referrals

  • Ensures adherence to claim processing policies and procedures

  • Partners with peers to respond to mailbox inquiries from Distribution and customers

  • Conducts quarterly open file reviews

  • Assists with Projects as needed

  • May assist with audits


  • 2+ years of Group Insurance experience, preferably in Life Claims processing

  • Demonstrated sound judgement and risk analysis during claim reviews

  • Impeccable organization, time management and problem-solving skills

  • Proven the ability to manage multiple and changing priorities while meeting deadlines

  • Demonstrated excellent customer service skills and ability to empathize with customers and beneficiaries

  • Ability to work in a fast-paced environment

  • Exceptional verbal and written communication skills

  • Available to work overtime on short notice

  • Intermediate Proficient with Microsoft Office, Excel, and Word

If you do not deal well with change, tight deadlines, learning new things quickly, having to multi-task or, communicating with the beneficiary or customers, this job is not for you.The type of individual that can be passionate about this assignment, and will be best positioned to succeed will:

  • Enjoy the challenge of working in a complicated, ever-changing, and fast-moving environment.

  • Be a positive change agent, approaching each task with a can do attitude with a goal of motivating and inspiring those around them.

  • Have proven, strong communication skills.

  • Be willing to learn new things.

  • Have strong organizational skills and be detail oriented.

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. Salary range specific to Colorado: $51,500-69,500 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.



Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.

Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Sponsored by:
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Process Management Associate (Remote)

Prudential Ins Co of America
Dresher, PA 19025

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