21 days old

Production Services Analyst

Newark, DE 19715
Production Services Analyst

Newark, Delaware

**Job Description:**

Employee Experience Technology portfolio holds 435+ applications and application support for these is a critical activity to ensure availability and stability of the applications. EET applications are used by business globally and presence of support during India work hours is critical to meet the needs. New position will support the application support role and will directly be responsible to fulfill responsibilities.

Position will be based in Wilmington, DE Bank of America facility.

Serve as a key application production services contact for applications supporting printing, ordering, inventory management, distribution, and reporting functions.

Be able to perform basic hardware support and maintenance for Printers, RF Guns, and other equipment located in the Wilmington Warehouse facility.

Responsible for completing application management and governance deliverables.

Perform level 1 and level 2 production support activities consisting of Incident Management, Change Management, Problem Management and Knowledge Management.

Responsible for coordination of maintenance activities, overseeing change requests, and performing post implementation validation, monitoring jobs, production validation after patching, and coordinating resolution of all incidents

Required Skills

Understanding of Incident, Problem, and Change management processes

Knowledge of Networks

Middleware technologies including IBM WebSphere, MQ, Java, J2EE, Linux

MS Office, Advanced Excel


Strong analytical, troubleshooting, and problem solving skills

Good written and verbal communication skills

Desired Skills

Experience with tools such as ITSM/Remedy, Jira, Autosys, Introscope, Sitescope, BladeLogic, Splunk

Application governance

Troubleshooting Java and .NET application issues

Relational DBMS/SQL

**Core Technology Infrastructure Organization:**

+ Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

+ Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

+ Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

+ Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

+ Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

+ Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support,


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-10-03 Expires: 2020-11-02

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Production Services Analyst

Bank of America
Newark, DE 19715

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