1+ months

Production Support Technical Lead

Richmond, VA 23274
Production Support Technical Lead

Richmond, Virginia;Charlotte, North Carolina

**Job Description:**

This position is for a production support role for a portfolio of applications. This position will be the technical SME for the various applications with a hands-on role on the day to day support needs. Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring and Post-change validations. Takes part in production support rotation, and responding and resolving production problems. Actively participate in incident triages and Root Cause Investigations. Manages routine deliverables for the assigned application portfolio. Interface with business and development partners on initiatives and business priorities.

Assist senior staff, providing resolution to an assortment of problems of moderately complex scope related to systems engineering activities, including organizing development of OS technical support, systems programming and data center capabilities. Works under general supervision, carrying out routine and semi-routine engineering and/or analytical tasks and activities associated with one or more technical areas within the engineering function such as, system design, engineering, implementation, or operations/user support. . Additionally, participates in and contributes to the fulfillment of team or functional goals and objectives through assigned projects or involvement in phase(s) of larger enterprise projects. Typically 3-5 years of systems experience.

**Required Skills:**

Significant knowledge of navigation and commands within Windows and Linux operating systems.

Familiar with Microsoft SQL stored procedures.

Comfortable with Microsoft products: Outlook and Excel

Basic knowledge of infrastructure to aid in troubleshooting (servers, network connectivity, file transmissions.)

Experience in Production Support, Change management, Incident Management tools

Experience in leading teams, prioritizing workload, manage team deliverables

**Desired Skills:**

Unix shell background (familiarity with working in a Unix shell ie sh, csh, ksh, bash etc)

Also familiarity with any shell and python scripting experience would be a plus

**Technology Infrastructure Organization:**

+ **Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world**

+ **Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully**

+ **Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.**

+ **Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.**

+ **Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.**

+ **Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.**


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-07-08 Expires: 2020-10-04

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Production Support Technical Lead

Bank of America
Richmond, VA 23274

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