15 days old

Project Coordinator

Epiq Class Action & Claims Solutions
Salem, OR 97302
  • Job Code
    R0021788


It's fun to work at a company where people truly believe in what theyare doing!





Job Description:



The Project Coordinator position, housed in Client Services, supports the Project Manager in project execution and on-going development of multi-department focused training, process mapping, and development materials. This role will also offer consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with many internal departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations. The ideal candidate will excel at producing and delivering highly detailed and accurate process documentation and information that is relevant as well as easily understandable and interpretable to all target audiences.





Responsibilities



  • Project Execution - Meet project requirements (process mapping, SOP updates, risk analysis) to deliver all project deliverables on time, within budget and at the highest quality standards

  • Internal Collaboration - Responsible for working with internal operational groups throughout the projects lifecycles and coordinating deliverables to meet project objectives.

  • Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.

  • Reporting & Documentation Contribute to the creation of the process mapping, technical procedures, and user materials including SOPs, user guides, job aids, and assessments such as activities and testing. Materials will be developed with specific quality standards and best practices.




Requirements



  • 2+ years work experience within Epiq, and with direct client/customer contact in a professional environment

  • Excellent verbal and written communication skills with a professional, calm demeanor

  • Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment

  • Bachelors Degree or other relevant industry experience is preferred

  • Experience with MS Office Suite, specifically Word, Excel, and Outlook




Competencies



  • Managing and Measuring Own Work

  • Agility

  • Problem Solving

  • Analytical Thinking

  • Effective Communication

  • Drive for Results

  • Integrity






If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!





It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.







Posted: 2022-06-17 Expires: 2022-07-16
Sponsored by:
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Sponsored by:
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Project Coordinator

Epiq Class Action & Claims Solutions
Salem, OR 97302

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